Program Owner - Commercial, Institutional and Shared Services

Location: 4900 Tiedeman Road, Brooklyn, Ohio

About the Role

The Learning Program Owner is responsible for managing fully built learning programs that are customized to a specific Line of Business and are in a run-the-business state.

Responsibilities

• Manage fully built programs customized for a line of business; make necessary updates
• Create and execute marketing and communications strategies
• Manage the implementation and facilitation of learning experiences, including scheduling, logistics, and coordination with Facilitators
• Monitor and evaluate overall program results
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice
• Comply with all KeyBank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients

Requirements

• Bachelor's Degree in Human Resources, Instructional Design, Behavioral Science, I/O Psychology (preferred), or equivalent experience (required)
• 3+ years of experience implementing learning programs or equivalent work-related experience (preferred)

Skills

• Ability to manage and update fully built programs tailored to specific business lines
• Ability to communicate and promote the value of learning programs
• Ensure smooth execution of learning experiences
• Competence in monitoring and evaluating program results to ensure they meet organizational goals
• Ability to lead projects and enterprise initiatives
• Ability to collaborate and foster close relationships to drive program adoption and buy-in

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General office environment: prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks or computer bags up to 10 lbs.

Schedule

• Hybrid (3+ days in-office)
• This role primarily supports clients in the Eastern Time Zone. Candidates residing outside of the Eastern Time Zone should be prepared to maintain a work schedule aligned with Eastern Time business hours.
• Periodic travel to Cleveland may be required, approximately once per quarter, to support team meetings, training, or business needs.

Pay

This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Benefits

Please click here for a list of benefits for which this position is eligible.