Program Operations Consultant

About the Role

Our client, a leading financial services organization, is seeking a Program Operations Consultant to join their Client Growth & Retention Value Stream supporting the Financial Wellbeing Program. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Contract Details

• 12-month contract with possible extension
• Location: New York, NY
• Schedule: Hybrid, 3 days onsite per week (Tuesday through Thursday)
• Hours: 37.5-hour work week

Core Responsibilities

• Manage the day-to-day operational execution of the Financial Wellbeing Program across multiple concurrent workstreams
• Execute end-to-end onboarding activities for agents and employer groups, including intake surveys, file management, system setup, and partner coordination
• Coordinate workshop scheduling, logistics, educator assignments, and delivery readiness activities
• Maintain centralized content libraries, submission trackers, and support compliance filing deadlines
• Produce recurring program reports and perform audits to ensure data quality and operational accuracy
• Manage issue intake queues, investigate operational challenges, and drive timely resolution of requests
• Develop and maintain process documentation, standard operating procedures, and service-level agreements
• Identify opportunities to improve operational efficiency through process improvements, automation, and platform enhancements

Required Skills & Experience (Must-Haves)

• Bachelor's degree
• 3+ years of experience in program operations, project management, process management, or a related operational role
• Strong project and process management skills with experience managing multiple recurring deliverables and deadlines
• Exceptional attention to detail with strong proofreading, auditing, and quality control capabilities
• Experience generating reports, tracking metrics, and maintaining data accuracy
• Demonstrated ability to document processes, workflows, and operational procedures
• Strong written and verbal communication skills with the ability to collaborate across multiple business functions

Preferred Skills & Experience (Nice-to-Haves)

• Experience supporting onboarding, enablement, training, or workshop programs
• Advanced Microsoft Office skills, particularly Excel
• Experience with Qualtrics, Calendly, JIRA, content management systems, or similar operational tools
• Knowledge of compliance, governance, or regulatory business processes
• Experience supporting operational improvement or process optimization initiatives
• Familiarity with AI-enabled tools and technologies
• Background within insurance, financial services, or other regulated industries

Key Competencies & Behaviors

• Highly organized with strong time management and prioritization skills
• Detail-oriented with a commitment to accuracy and quality
• Solution-focused mindset with a proactive approach to problem-solving
• Customer-focused communicator who works effectively across cross-functional teams
• Adaptable and quick learner who thrives in a dynamic and evolving environment

Work Environment

• Location: New York, NY
• Schedule: Hybrid
• Onsite Requirement: Tuesday through Thursday in office
• Remote Days: Monday and Friday
• Work Week: 37.5 hours

Compensation & Benefits

• Pay Range: $25.00–$36.00 per hour (final compensation may vary based on factors including background, knowledge, skills, and location; we comply with local wage minimums)
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.