Program Operations Analyst

Essential Job Functions

• Develop ad hoc reports to support program analysis
• Troubleshoot defects and coordinate resolution efforts
• Manage assigned IT tasks under the direction of the Senior Project Manager
• Build and maintain effective working relationships with internal teams, OEM contacts, tire manufacturers, distributors, and chemical partners
• Serve as a liaison between OEM business owner and vendor partners to facilitate enhancements and request changes, particularly for specialized programs such as BG Chemical program, Motorcraft Motivational program, and Tire Sales Tool application
• Track and manage open items within Confluence and Jira related to specialized programs
• Create and maintain weekly status reports and provide updates to Management
• Identify, prioritize, and escalate time-sensitive issues as needed.
• Perform qualitative and quantitative analysis to support program operations and decision-making
• Develop Ad Hoc and recurring reports to support billing, performance tracking, and operational reviews
• Analyze data to identify trends, risks, and opportunities; escalate findings as appropriate
• Communicate analysis, findings, and program updates to internal and external stakeholders

Position Requirements

• Associate’s Degree or equivalent combination of education and 3+ years of relevant experience in Project Management, Business Administration, or a related field
• Strong organizational, time-management, and prioritization skills
• High level of proficiency required in Microsoft Office - inclusive of Word, Excel, PowerPoint, and Outlook
• Jira experience preferred
• Excellent verbal and written communications skills
• Knowledge of the tire industry and technical data, including OE applications, tire data nomenclature, and industry standards, is preferred
• Ability to manage multiple priorities and work independently with minimal supervision
• Demonstrated problem-solving and critical-thinking skills
• Ability to collaborate effectively with cross-functional teams and external partners
• Ability to work independently and contribute innovative ideas

Physical Job Requirements

• Sitting for long periods of time
• Continuous viewing of and data entry into a computer screen
• Approximately 10% travel, including international travel to Canada quarterly