Program Monitor - On Call

About the role

The Program Monitor helps maintain a safe and peaceful environment where clients can begin addressing their personal needs. This frontline role ensures the safety, integrity, and security of the Center while documenting daily activities and supporting overall program operations through essential administrative tasks.

Responsibilities

• Observe all persons entering and exiting the building
• Document, inform, and report all incidents and daily activities that occur during the shift
• Answer the main facility telephone, take messages, and/or direct callers as appropriate
• Facilitate Medication Observation according to policy and procedure
• Support searches in the residence for contraband
• Enforce house rules, procedures, and protocols for clients
• Distribute sorted client mail as outlined in the procedure
• Perform regular security and wellness checks throughout the facility
• Assist in emergency disaster responses and emergency drills
• Respond to all incidents
• Assist other departments of the center to prevent disruption of operations
• Assist in the admissions and exits of clients as directed by the Program Director
• Assist with sanitization of program high-touch surfaces to maintain a healthy and safe program facility
• Other related duties as required

Requirements

• High School Diploma or equivalent (required)
• First Aid and CPR certification (within first fourteen days of employment – company provided)
• Tuberculosis clearance (within first seven days of employment – company provided)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
• Ability to lift up to 25 lbs. (usually file boxes)

Skills

• Bilingual in Spanish (preferred)
• Proficiency with Microsoft programs
• Integrity to handle sensitive information in a confidential manner
• Excellent organizational skills and ability to multi-task with follow-through
• Culturally competent and able to work with a highly diverse population
• Knowledge of co-occurring disorders and trauma-informed environment

Equipment Used

• Modern Office Equipment and Relevant Software

Acknowledgment of Religious Purposes

Please note that The Salvation Army has a religious purpose and status as a church. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

Employment Terms

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause.