Program Monitor

Major Responsibilities

• Develop the performance measures and methodologies consistent with the program and state agencies goals to monitor internal and subcontractor performance with contract terms
• Conduct routine audits and reviews of DCS clinical and operational work products
• Participate in continuous quality improvement projects as determined by contract terms
• Identify deficiencies in performance, and support the Director and Associate Directors in implementing a corrective action plan with input from key subcontractor, program personnel, and departmental management personnel to resolve deficiencies
• Develop and prepare clearly written reports summarizing monitoring activities
• Assist in the development and revision of contract scopes of service
• Act collaboratively as a liaison to departmental staff for implementation and follow-up of corrective action activities
• Develop and implement monitoring and training work plans, and preparation of deliverables
• Write and/or make recommendations for new programmatic policies and procedures and oversee their implementation
• Comply with all safety and infection control standards specific to the work site, as applicable

Required Qualifications

• Bachelor's Level Degree in nursing, social work, rehabilitation counseling, occupational therapy, or a related field
• 5 - 7 years providing direct service in human services, knowledge and experience with clinical, social service/human service/rehabilitation systems
• Knowledgeable of applicable state and federal laws and regulations governing the provision of services for adults with developmental disabilities, mental retardation, and/or other disabilities, and/or individuals with medically complex care needs
• Proficient with Word, Excel, and other desktop tools

PREFERRED QUALIFICATIONS

• Master's Level Degree
• Prior experience developing quality assurance programs