Program Monitor

Essential Duties

• Coordinate and maintain a monthly monitoring schedule with assigned worksites
• Conduct site visits to meet with supervisors and program participants to address concerns, verify placement appropriateness, and provide necessary documentation and support
• Conduct participant interviews to: Assess progress, engagement, and job readiness; Identify and address barriers or concerns related to participation; Confirm understanding of job duties, expectations, and workplace safety; Evaluate alignment between assignment and long-term employment goals
• Perform worksite walk-throughs to assess safety, cleanliness, and suitability; submit reports with recommendations and coordinate follow-up as needed
• Review and explain program requirements and Supervisor Handbook expectations to worksite supervisors
• Review participant files for completeness, accuracy, and compliance with program requirements
• Maintain required logs, reports, and documentation in accordance with County and program guidelines
• Serve as a liaison between participants, GAIN Services Workers (GSWs), and Case Managers to resolve concerns or placement issues
• Receive, document, and follow up on complaints from participants, worksites, County representatives, and partner agencies
• Investigate and address worksite environmental, health, and safety issues and recommend corrective action plans to facility management and appropriate staff
• Maintain complaint tracking logs, as assigned
• Keep program leadership informed of ongoing issues and provide timely updates

Requirements

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, or a related field
• Minimum of three (3) years of experience performing program monitoring, compliance, auditing, or oversight functions within a public agency, workforce development program, or similar structured environment
• Demonstrated experience conducting site visits, reviewing documentation for compliance, and identifying/reporting discrepancies
• Experience working within workforce development, job training programs, public assistance programs (e.g., GAIN), or closely related systems strongly preferred
• Experience interacting with participants, clients, or disadvantaged populations in a structured program setting is preferred, but must be in conjunction with compliance or monitoring-related duties
• Strong ability to interpret policies, apply program requirements, and ensure adherence to contractual and regulatory standards
• Excellent written and verbal communication skills, including the ability to document findings, prepare reports, and communicate with multiple stakeholders
• Highly organized with strong time management skills and the ability to manage a field-based workload with competing priorities
• Proficient in Microsoft Office Suite and comfortable navigating database systems (e.g., GEARS or similar)
• Self-directed with the ability to exercise independent judgment while maintaining accountability to program leadership
• Valid California Driver’s License, reliable transportation, and active vehicle insurance required