Program Monitor

About the role

The Department of Developmental Services (DDS) is seeking a dedicated and qualified Compliance Officer III candidate who will function as the Program Monitor. The Compliance Officer III will work under the direction of the Area Director or designee and is an integral member of the Area Office Management Team. The position is involved in management-level planning and activity.

Responsibilities

• Act as liaison between Area Office and provider agencies.
• Respond to inquiries regarding DDS policies, regulations and Request For Response (RFRs).
• Work within a team process in collaboration with all levels of area office staff to ensure programs and services are responsive to changing client needs and meet criteria set out in respective RFRs.
• Monitor and evaluate all contract and state operated services for compliance with applicable programmatic and regulatory standards, Office of Quality Assurance, and Investigation findings.
• Maintain ongoing records of agency performance, participate in all management planning meetings and programmatic meetings with agencies.
• Keep the investigation database (Investigative Processing System) up to date and comply with timelines.
• Participate in clinical and team meetings as needed.
• Monitor Home and Community Service Information System (HCSIS).
• Conduct administrative reviews and develop action plans with agencies; work with community members to review all.
• Manage safety plans.
• Monitor site visits.
• Work closely with Program Coordinator II on contract monitoring, with knowledge of contracts.
• Participate in contract management and oversight.
• Assess trends and patterns which emerge from monitoring activities and report findings to Area Director or Designee.
• May have supervisory responsibilities.

Preferred Qualifications

• Knowledge of Disabled Persons Protection Commission (DPPC) and DDS investigations.
• Knowledge of resources for self-advocacy for individuals with developmental disabilities.
• Ability to apply conflict resolution skills.
• Demonstrated ability to work with developmentally disabled adults.
• Knowledge of RFRs.
• Basic knowledge of contracts.

About The Department Of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.