Program Manager Via Del Oro

About the role

The Program Manager-EIH Via Del Oro is responsible for the overall day-to-day operations and supervision of Shift Supervisors, Case Managers, and Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment.

Responsibilities

• Participates in program design and development
• Recruits, hires, trains, and supervises program staff
• Provides regular one to one supervision with team members as well as conducts team meetings
• Tracks and reports for multiple programs
• Builds external partnerships to ensure the highest level of service possible
• Coordinates activity and bed capacity with external partners as necessary
• Ensures program staff adhere to program goals, objectives, and practices
• Initiates and participates in outreach activities as necessary
• Leads/facilitates large group meetings and discussions for both program participants and community stakeholders
• Secures all necessary supplies for multiple programs
• Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
• Completes all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
• Makes timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
• Follows agency and program policies and procedures
• Implements and monitors services contracts and deliverables identified within multiple contracts
• Affords professional growth to Case Managers
• Attends community meetings as needed and represents HomeFirst in a professional manner
• Other duties as assigned

Qualifications

• Bachelor’s degree in social services or related field (Bachelor’s degree may be substituted by 4 years of social services experience, in addition to the requirement below)
• Minimum 2 years-management experience within the social services or non-profit sector
• Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites
• 1 year of experience working in emergency homeless services, management capacity