Program Manager V

About the Role

Collaborate with Product, Engineering, Logistics, Supply, Fraud, and Product Marketing teams to streamline and optimize cross-functional processes, ensuring maximum efficiency and effectiveness.

Responsibilities

• Synthesize research, market data, and cross-functional initiatives into an executive-ready SMB strategy — diagnosing current performance vs. gaps, where client has differentiated competitive advantage, and what to prioritize, with specific investment requirements and ROI projections
• Drive CRM strategy and roadmap influence: Analyze CRM usage and sales team needs to recommend feature priorities to Product and Engineering teams. Lead strategic business cases (e.g. evaluating migration to Salesforce) and drive adoption initiatives to improve system usage and sales outcomes.
• Execute improvement projects: Lead cross-functional initiatives such as SMB trade-in programs, new NPS survey launches with Customer Insights, or other operational enhancements that require stakeholder coordination and change management.
• Communicate program launches to field teams: Write clear, concise communications to business sales teams explaining new processes, system updates, and operational changes — ensuring smooth adoption across all regions.

Minimum Qualifications

• 5+ years in program management, strategic operations, or consulting roles with focus on operational execution and process improvement
• Proven success launching complex, multi-quarter programs involving cross-functional stakeholders (engineering, product, logistics, sales, finance)
• Experience influencing product or systems roadmaps through data-driven recommendations and business case development
• Strong analytical skills with ability to build performance metrics and reporting to inform decisions and measure program success
• Track record of identifying process inefficiencies and implementing scalable solutions across large, distributed teams
• Excellent written communication skills; able to translate complex processes into clear guidance for field teams and crisp recommendations for leadership

Preferred Qualifications

• Experience in sales operations, B2B commercial programs or Retail operations
• Familiarity with CRM systems (Salesforce, custom platforms) and driving user adoption

Education

BA/BS or equivalent experience; MBA a plus