Program Manager - Utility

Position Duties/Responsibilities

• Plans, manages, and coordinates all aspects of complex utility solutions within the Power Rent business.
• Manages and monitors the projects time schedule to guarantee the project will be delivered and ready for startup on schedule.
• Acts as the site supervisor and primary interface with utility site leader (customer) and/or other partners engaged in deploying utility support.
• Answers most technical questions and application questions with respect to Caterpillar power systems and other related products for consulting engineers, electrical contractors, salesman, and the service department.
• Assists service staff and technicians with troubleshooting and resolution with product issues.
• Prepares job safety plan and verifies all safety protocols are adhered to.
• Performs customer service duties to establish positive, cooperative working relationships with service technicians, customers, and internal staff.
• Assures working conditions offer the safest practices and cares for the safety of all parties involved in the projects.
• Manages product improvements as they become available.
• Elevates high priority issues and customers to Manager, Technical Services, and Caterpillar Service Reps.
• Acts as the project coordinator for all load in and load out operations.
• Conducts “Pre-Flight” walk throughs.
• Assists management team with utility equipment purchases and lifespan determination.
• Builds and plans training for utility technicians. Provides training to technicians in a growing role.

Position Requirements

• Bachelor’s degree in related technical field (EE) or equivalent years of related experience
• 5+ years of work-related experience in a technical role requiring deep expertise in system-level design, deployment, operation, and maintenance of generators, switchgear, synchronization controls, and other grid support or micro-grid systems.
• 1-3 years of management or leadership experience
• 1-3 years of client management and/or vendor relationship management experience
• Working knowledge of NFPA 70E and related standards for working on or around energized and high voltage electrical systems
• Ability to take ownership of processes and equipment thru excellent knowledge of the product and the market
• Ability to work with minimal direction utilizing strong problem-solving skills and project management skills
• Ability to adapt to changing environments and industry needs to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong leadership skills, including creative thinking, decision making, goal setting and delivering results on projects and assignments
• Strong multitasking abilities, detail-oriented and self-motivated
• Excellent communication skills, including – verbal, written and listening skills
• Excellent self-motivation and organizational skills
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister Cat systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Ability to work in a fast-paced, high-pressure, deadline driven environment