Program Manager - Unique Peerspectives

About the role

We are looking for a proactive employee to provide programmatic direction and support to co-workers as they provide peer-based recovery services to program participants.

Responsibilities

• Coordinate effective program services for members utilizing person-centered practices
• Monitor daily one on one and group programming to ensure support being offered to members is in alignment with their identified needs
• Provide service that have been authorized under the Behavioral Health Home & Community-Based Services (BH-HCBS) waiver: Empowerment Services-Peer Supports
• Maintain current knowledge of benefits relevant to the peer community and provides benefits counseling to Agency staff and all Agency program participants, as requested
• Facilitate the development of self-help skills, support systems, coping strategies for members through individual and group modalities
• In collaboration with the Director, investigate opportunities for program enhancement and development that reflect the needs of the local peer community
• Gain and share knowledge of the goals and objectives of the mental health consumer/survivor/ex-patient movement
• Provide education and training on consumer/survivor/ex-patient issues and perspectives to Agency and community organizations
• Responsible for the supervision of Peer Support Specialists
• Collaborate with Director and HR in all personnel processes including hiring, supervision, training, evaluation, and termination for assigned program
• Orient, train, and direct staff regarding specific job duties; ensure staff participate in required trainings
• Provide ongoing direction, support, and regular one on one supervision to staff
• Collaborate with property management to ensure efficient utilization and maintenance of properties; ensure that assigned sites meet NYS Office of Mental Health (OMH) standards
• Aid in establishing and maintaining positive relationships with property owners to ensure an adequate supply of appropriate facilities for program needs
• Provide information regarding available program services of Unique Peerspectives in the community to individuals, families and groups seeking such information
• Provide person-centered, quality services
• Observe confidentiality and safeguards all participant related information
• Maintain positive relationships with landlord and other tenants at program location as well as surrounding businesses
• Ensure compliance with applicable training, rules, and regulations
• Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies
• Perform Other Duties as Assigned

Requirements

• Associate degree in Human Services or a related field, required
• Must have personal, lived, experience with mental health services
• Bachelor degree, preferred
• Will consider significant experience in lieu of a degree
• Two years’ experience working with, or supporting individuals that have a mental health diagnosis, plus experience working with adults with substance use issues, preferred
• Position requires good verbal and written communication skills necessary to empathize with, and effectively work with, recipients of the mental health system
• Basic understanding of word processing and ability to navigate computer operating systems, required
• OMH-endorsed Peer Credential, required (New York Certified Peer Specialist Certification: NYCPS)
• If applicant does not hold a NYCPS, must seek provisional credentialing within 6 months of hire

Qualifications

• Must have a valid NYS Driver’s license in accordance with the Agency Vehicle and Driving policy and have transportation necessary to meet departmental needs
• Must have flexible schedule able to accommodate occasional early morning, evening or weekend commitments
• Academy of Peer Services Certification must be completed within 6 months from date of hire and maintained throughout employment

Benefits

AccessCNY offers great health, dental and vision insurance. Additionally, we provide a 401(k) match upon hire, PTO, and 11 paid holidays.