Program Manager, Transportation & Admin Support

About the role

Supports overall coordination and management of transportation functions for a YMCA Youth Development program, while supporting the daily administrative functions of one or more branch programs. Provides administrative support to a branch or department and executes office workflow.

Responsibilities

• Support development and management of detailed plans for field trips, including setting itineraries, identifying destinations, and ensuring compliance with organizational policies and safety guidelines.
• Coordinate the reservation of buses, ferries, and other transportation modes, ensuring timely bookings and optimal routes for all field trips.
• Create and maintain comprehensive schedules for all trips, communicating key details to participants, instructors, and transportation providers to ensure smooth operations.
• Provide on-site support for participant check-ins, ensuring attendance records are accurate and offering assistance with any logistical or safety issues.
• Monitor and track any changes to summer participant transportation arrangements, including location changes, cancellations, and adjust arrangements accordingly.
• Serve as the primary point of contact for transportation vendors, negotiating contracts, coordinating services, and resolving any issues or disputes that may arise.
• Maintain detailed records of all logistics, including transportation bookings, participant attendance, and incident reports, and generate summary reports for internal review and analysis.
• Manage schedules and scheduled maintenance for the entire fleet of YGS mini-buses.
• Support daily registration for Youth Development programs as needed.
• Provide general overall logistics support for Youth Development programs as needed.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in relevant program or equivalent education or experience; other applicable education, training, and experience providing the necessary knowledge, abilities, and skills will be considered.
• One year or more of related experience, with proven experience in customer service.
• Intermediate computer skills and experience with Microsoft Office suite.
• Ability to visit sites and move YMCA fleet vehicles between locations; this position requires driving.
• Driving duties for this role are required. To become an authorized driver, you must:
  • Be 21 or older.
  • Have possessed a driver's license for at least 3 years.
  • Pass a drug screen testing for impairing substances (including marijuana).
  • Meet the YGS Driving Record Standards listed in the job description.

Preferred Education And Experience

• Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English.

Benefits

• Individual membership to the YMCA of Greater Seattle.
• Free access to mental health resources.
• Rapidly accruing paid time off (PTO) available immediately upon hire.
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp, and outdoor leadership programs: 25% for part-time staff, 50% for full-time staff.

Pay

Hiring range: $26.70 – $32.00/hour.