Program Manager/Training Lead

Employment Type: Full Time

Department: Project Management

Here at CGS, we are seeking a Program Manager/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. Candidates should be excited to contribute to government innovation, appreciate collaboration, and anticipate the needs of others. We offer an environment where employees feel supported and are encouraged to grow through various learning opportunities.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize them.
• Design, develop, and deliver substantive and role‑based training as defined in the VCF Transformation Training Plan, using test scenarios and myVCF system screenshots provided by the system integrator.
• Design, develop, and co‑deliver VCF substantive training for VCF staff on end‑to‑end claims lifecycle processes, including curriculum and standardized materials related to policies, procedures, claim review, claim administration, quality control, and payment. Training is delivered instructor‑led, in‑person, and virtually to approximately 10‑75 staff members.
• Create user‑friendly, professional‑quality graphics and communication media for How‑To Guides, website content, and other communications to inform and educate the public, law firms, and VCF staff about VCF Transformation and related process and system changes.
• Partner with the VCF team and system integrator to support staff during the transition and ensure a successful rollout of transformed claim review and operational processes, determining overall training schedule and timeline.
• Design and develop myVCF system training using materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences, including PowerPoints, handouts, and support for focus‑group planning and execution.
• Submit all communications and training materials to VCF for approval and track them through the approval process to ensure prioritization and necessary adjustments.

Qualifications

• Ability to design and develop a comprehensive training approach, curriculum, and materials (manuals, tutorials, e‑learning modules).
• Minimum of 5 years experience developing training for clients.
• Strong leadership skills to manage and guide the training team, coordinate schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership.
• Ability to manage multiple concurrent training workstreams while ensuring quality and on‑time deliverables.
• Bachelor’s degree in a relevant field (required).
• Minimum of 7 years experience managing training and communications teams and schedules to achieve successful outcomes.
• Experience with Salesforce (preferred).
• Proficiency with Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Benefits

• Health, Dental, and Vision insurance
• Life Insurance
• 401(k) retirement plan
• Flexible Spending Accounts (Health, Dependent Care, and Commuter)
• Paid Time Off and observance of State/Federal holidays

Pay

$180,000 – $200,000 per year