Program Manager, Tenancy Support Services

About the role

Wellspring is seeking a full-time Program Manager to provide Tenancy Support Services and manage Wellspring's (i)RISE program. This position supports a new program with responsibilities including coordinating referrals, service authorizations, documentation, and connecting participants to housing-related and community resources.

Responsibilities

• Supporting a team of approximately 3-6 employees and eligible participants in obtaining and maintaining stable, independent housing through pre-tenancy and tenancy-sustaining services.
• Communicating, organizing, following up, and connecting participants to housing-related and community resources.
• Maintaining a small caseload of participants receiving direct tenancy support services and ensuring services are person-centered, recovery-oriented, housing-focused, well-documented, and consistent with applicable Medicaid, program, contractual, and Wellspring requirements.
• Helping build out the day-to-day operations, refine workflows, and support the continued program development as it grows.

Requirements

• A bachelor’s degree in a related field is highly preferred.
• Minimum of three years of experience working with clients with serious mental illness (SMI) along with experience in behavioral health, housing services, homeless services, social services, case management, Medicaid waiver services, and/or supportive housing.
• Program management experience is required, including experience developing, coordinating, and maintaining program workflows; managing referrals, service authorizations, documentation, or other program requirements; monitoring timelines, outcomes, and deliverables; communicating with internal and external partners; problem-solving operational barriers; and supporting continuous improvement of program processes.
• Supervisory, lead, or equivalent experience is preferred, including experience providing work direction, mentoring or training staff, coordinating team workflows, supporting quality review, or serving as a senior/lead staff member in a program or service setting.

Qualifications

• Clearances of state and federal background checks, multiple abuse/sex offender registries, and clearance of exclusion lists prior to employment.
• Offers of employment are contingent upon successfully passing a pre-employment drug screening.

Skills

• Excellent communication and organizational skills.
• Ability to work independently and collaboratively.
• Strong problem-solving and decision-making abilities.
• Experience with Medicaid waiver services and supportive housing.

Benefits

• Medical insurance with employer contributions.
• Dental and vision coverage fully paid for employees (single premium only).
• Health Reimbursement Arrangement (HRA) to help offset medical expenses.
• Flexible Spending Accounts (FSA) for healthcare and dependent care.
• Employee Assistance Program (EAP) for confidential support and resources.
• 401(k) with 100% employer match up to 4%.
• Employer-paid basic and voluntary life insurance/AD&D for employee (employee-paid spouse and children options available).
• Employer-paid short-term and long-term disability coverage.
• Generous paid time off (PTO) starting after 90 days of employment.
• 9 paid holidays.
• Free access to courses that offer continuing education credits to help maintain licensure.
• Mileage reimbursement for work-related travel.
• Collaborative culture where staff ideas are heard and can quickly translate into improvements.
• Free downtown parking.
• Use of company vehicle.