Program Manager Systems Integration Modernization and Enterprise Infrastructure

Position Description

The Program Manager serves as the single point of contact for the State regarding day-to-day IT project operations. His/her responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed.

Additional Duties

• Organizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors.
• Establishes and alters corporate management structure to direct effective and efficient Contract support activities.
• Develops and implements appropriate procedures and reporting for the implementation, consistent with the overall program.
• Leads data migration and system integration strategies, ensuring legacy data is accurately and securely mapped into the new system and connected with adjacent State systems as required.
• Client relationship and expectation management in conjunction with the Organizational Change Management lead (when applicable) to mitigate user resistance and foster high adoption rates of the new solutions.
• Vendor performance management, acting as the primary liaison with primary software vendors and implementation partners to manage scope, platform enhancements, and ticket escalation.
• Prepares work plans, status reports and keeps the Project Management system updated at all times.
• Manages communication, coordination, and performance of other stakeholders as needed.
• Covers communication with State oversight managers, Independent Verification and Validation (IV&V) teams, and quality assurance auditors; prepares and submits specialized project health artifacts, risk logs, and compliance reports as requested for Major IT Development Projects (MITDPs).
• Manages project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts.

Qualifications

• Education: Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline. Candidate must possess a Project Management Professional (PMP) certification from the Project Management Institute (PMI).
• General Experience: At least ten (10) years of experience in project management. Minimum of 2 years of healthcare or public sector technology project management experience. Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors. Solid interpersonal skills to build client rapport and develop/discipline/reward employees. Excellent time management abilities. Demonstrated problem-solving and customer service skills. Strong written and verbal communication skills. Ability to work independently and manage work to a defined schedule. Experience conducting meetings, interviews, and making presentations.
• Specific experience: At least eight (8) years of experience managing complex IT development projects. Leadership role for at least three (3) successful projects with an organizational change management component. Experience using PMI's Project Management Body of Knowledge (PMBoK) methodologies and artifacts. Negotiating and making recommendations to the Contract Monitor on behalf of the department. Excellent written and verbal communication skills. Previous experience working with State Government IT development projects. Familiarity with state government operational workflows, public sector reporting, and related agency/state billing and compliance requirements. Direct experience managing or supporting a designated Major IT Development Project (MITDP) within a State Government framework. Proven track record of directing enterprise infrastructure initiatives, including data center migrations, cloud infrastructure deployment (AWS/Azure), and network architecture modernization. Demonstrated experience leading enterprise-wide IT centralization, shared services consolidation, or legacy system decommissioning initiatives within a state agency framework.