Program Manager, Student Services

Foster School of Business Master's Program in Student Services is seeking a Program Manager to support Hybrid MBA student services and program operations.

Responsibilities

• Program Events Logistics and Procurement (40%):
  • Support Hybrid MBA student opening events, including orientation logistics and day-of event attendance.
  • Own all event logistics and planning for quarterly immersions and end-of-program events, including socials, dinners, parking, and networking events.
  • Serve as the main point of contact for students, staff, and outside vendors during events.
  • Execute student events and ensure proper setup and staffing.
  • Coordinate with the Career Management team to plan and execute professional development programming.
  • Manage budget and procurement (via procard) for catering, venue rentals, parking, swag, awards, and special events.
  • Oversee program storage room inventory.
  • Post student tuition, U-PASS fees, and scholarships.
  • Reserve Foster rooms (classrooms, team rooms).
  • Handle immersion scheduling and communications.
  • Support program graduation logistics as part of the graduation committee.
• Student Engagement and Communications (40%):
  • Collaborate with Hybrid staff to determine timing, agendas, and communications for immersions and events.
  • Engage with newly admitted and current students to provide assistance.
  • Coordinate content for Canvas announcements, Teams, and other student communication tools.
  • Respond to student requests via the Hybrid MBA inbox.
  • Monitor and update the Hybrid MBA website for outdated information.
  • Collaborate on weekly student Monday announcements.
  • Assist with program surveys, including elective picks, awards, and program feedback.
• Hybrid Student Council/Student Interest Groups and Alumni Council Staff Lead (10%):
  • Serve as the main liaison between the program and the Student Council and Student Interest Groups, including attending meetings, communications, event planning, and support.
  • Act as the primary liaison between the program, Career Management team, and HMBA Alumni board, including attending meetings, event planning, enrollment management, and Slack communications.
• Student Onboarding (10%):
  • Coordinate with Hybrid Admissions to ensure admitted students are added to all internal program lists across multiple systems.
  • Manage student onboarding by contributing to the Hybrid MBA admitted student Canvas page and ensuring completion of program and university requirements.
  • Collaborate on required student orientations prior to the first quarter.

Requirements

• Minimum Qualifications:
  • Bachelor’s degree in business administration or a similar field.
  • 3 years of professional experience that includes program/event management responsibilities.
• Additional Qualifications:
  • Experience working with various stakeholders, including applicants, prospective students, current students, alumni, and cross-departmental/university personnel.
  • Experience with collecting, analyzing, and reporting data for decision-making.
  • Excellent oral and written communication skills, presentation skills, and interpersonal skills.
  • Strong attention to detail, organization skills, and ability to prioritize work and manage complex workloads with frequent deadlines.
  • Technical aptitude with proficiency in Zoom and Microsoft Office Suite (Excel, Outlook, Teams, PowerPoint, and Access).

Desired Qualifications

• Master's degree in a related field.
• Expertise with working professional graduate online learners.
• Proficiency in Salesforce, Slate, Canvas, MyGrad, and Student Database.
• Experience in public speaking and engaging with diverse groups.
• Strong team-building and organizational skills.

Working Conditions

Must be available to attend evening and weekend events as needed.

Pay

Annual pay range: $68,868.00 – $81,960.00.

Benefits

For information about benefits for this position, visit UW Staff Benefits.