Program Manager - Stepping Stones

About the role

The Salvation Army is an inspiring place to work, serving people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team.

Responsibilities

• Represent The Salvation Army and respect and work within its Christian tenets
• Serve as Stepping Stones Program spokesperson; representing TSA at applicable community meetings and events
• Collaborate with other TSA Social Service programs/networks in the community
• Supervise employees and volunteers in the program
• Train employees and volunteers on all policies, procedures, and pertinent information
• Aid the Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
• Prepare procedural manuals and policies with guidance from the Director of Social Services
• Oversee and conduct program tasks, including but not limited to intake and placement of new participants, case management, emergency assistance programs, life skills classes, turning over vacant units, monthly case reviews, scheduled and random unit checks, aftercare services, seasonal and special events, and prepare required reports
• Provide 24-hour, on-call support for program emergencies outside of normal business hours

Requirements

• Bachelor of Science or Arts degree in social work, psychology, or other related field preferred with five (5) years of applicable work experience
• Management Experience Required
• Case management and low-income housing experience preferred

Qualifications

• Pass a Criminal Background Check
• Possess a Driver License with clear driving record; ability to clear a Motor Vehicle Records check, including must be at least 21 years of age
• Successfully complete TSA Driver Training upon hire and annually thereafter
• Have or obtain First Aid & CPR certification and Bloodborne Pathogens training
• Knowledge of social services and local resources
• Sensitive and understanding of the comprehensive mission of The Salvation Army
• Good customer service skills, networking skills, and the ability to positively represent The Salvation Army
• Able to be flexible and available to meet the needs of the program, staff, and The Salvation Army
• Able to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information
• Experience supervising staff and volunteers
• Experience working with homeless and at-risk individuals

Skills and Abilities

• Working knowledge of Microsoft Office Suite and other software
• Working knowledge of integrated database applications and ability to use new software programs with basic training

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate multi-line telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information

Working Conditions

• Fast-paced environment with interruptions requiring adaptability, compassion, and time management
• High emotional demands requiring resilience, as they often deal with vulnerable populations, and, at times, hostile individuals
• Irregular hours, including nights, weekends and holidays to meet program needs

Work Schedule / Location

Five days per week to meet the needs of the program with potential for evenings or weekend for emergencies or meetings / In-person at Spokane Citadel Corps in Spokane, WA.

Benefits

• A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.