Program Manager SSVF (Supportive Services for Veteran Families)

About the role

Catholic Charities of Kansas City-St. Joseph seeks an experienced individual to lead the implementation and coordination of the Veteran Family Housing Program, funded through the VA Supportive Services for Veteran Families (SSVF).

Responsibilities

• Program development and implementation in compliance with VA SSVF Final Rule and NOFA, and contract with the VA.
• Finalize screening tools, client file documents, oversight processes, outcome and financial reports.
• Institute ongoing meetings with SSVF staff and maintain communication and coordination with the subcontractor and community partners, especially the VA.
• Establish policies and procedures for VA SSVF program.
• Collect outcome data from internal systems and compile accurate reports to the VA.
• Maintain accurate records of financial assistance provided to participants utilizing the appropriate database and/or filing system.
• Prepare case records for proper storage after participant exits program.
• Maintain a positive relationship with grantor and subcontractor.
• Represent the agency’s mission, philosophy, and function to the community.
• Attend agency, community, supervisory, clinical staff meetings, in-service trainings and conferences, as requested/needed.
• Maintain working relationships with community (e.g., VA, HUD-Vash, Salvation Army, Restart and Homeless Services Coalition) to provide comprehensive service for participants and to stay abreast of current trends and resources available.
• Assure the housing stability of clients through program oversight and staff support.
• Assure that client satisfaction surveys are distributed to clients within 45 to 60 days of entry into the program and 30 days after exiting from the program.
• Select, hire, train, and supervise VA SSVF staff.
• Perform semi-annual performance appraisals and annual evaluations with recommendation of salary and/or job description changes relevant to the personnel of this area.
• Ensure that staff follow the Catholic Social Teachings in all aspects of performing their job duties.
• Direct overall management of VA Supportive Services for Veteran Families.
• Oversight of the subcontractor’s performance providing employment services.
• Participate in the Agency's Second Collection annual outreach.

Requirements

• Bachelor's degree in social work, human services, or related field. Master's degree is preferred.
• At least 3-5 years of case management and/or program coordination experience.
• Experience working with veterans preferred.
• Experience with employee supervision, program development, oversight, and evaluation strongly preferred.

Additional Qualifications

• Great communication (verbal and written).
• Superior problem solving, conflict resolution skills, sound judgment and reasoning skills.
• Knowledge of computers and software programs.
• Ability to work with diverse populations.
• Conversant in and supportive of Catholic Charities mission.
• Time management skills and the ability to handle multiple demands and priorities.
• Must have the ability to interact positively with grantee, referral sources, other agencies, and community partners.
• Must also have ability to comprehend, document, and converse in Standard English.

Benefits

This position is eligible for a comprehensive employee benefits program, including medical, dental and vision plans, STD/LTD fully paid by the employer, 401(k) retirement plan with employer match of employer contributions up to 5% of their annual pay, paid time off including vacation/sick leave accrual, 10 holidays each year, and more!

Pay

The pay for this position starts at $55,000 annually.

Schedule

This position is based out of the Kansas City office. The office hours are Monday - Thursday, 8:00 am to 5:30 pm and the offices are closed on Friday - giving you a three-day weekend in most situations!