Veteran Services - (SSVF) Full-Time Case Manager

About Us

We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

Our Mission

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

About the Role

VOA-NCNN is recruiting for a full-time Case Manager for our SSVF (Supportive Services for Veteran Families) team. Funded by the U.S. Department of Veterans Affairs, the SSVF program provides supportive services to very low-income Veteran families living in or transitioning to permanent housing. The program offers:

• Case Management
• Transportation Services
• Child Care Services
• Rental Assistance
• Resources and Referrals

The SSVF Case Manager position follows a 4x10 schedule.

Responsibilities

• Develop and implement a case management plan to assist SSVF participants in stabilizing in permanent housing.
• Perform daily work requirements to achieve established objectives of the department.
• Provide records and services in compliance with SSVF policies, regulatory, and funding source requirements.
• Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies.
• Create and maintain case management files on each participant, including personal information, educational and job skills, short- and long-term plans for self-sufficiency, outcomes of referrals, and documentation of progress.
• Monitor progress toward achieving established goals through regular communication, including monthly home visits.
• Complete a needs assessment with each applicant to assess housing barriers and means to mitigate obstacles.
• Assist with budgeting, money management, securing disability entitlements, and viable income sources.
• Provide crisis management and mediate conflicts with landlords upon move-in.
• Complete SSVF recertification paperwork quarterly or when participant status changes.
• Complete all discharge paperwork in a timely fashion.
• Develop a Housing Stabilization Plan that meets the client’s goals.
• Provide resource information and case planning for participants with physical or mental impairments.
• Assist clients in accessing and finding housing/employment.
• Act as a liaison between clients and community service agencies to meet client needs.
• Maintain a list of all available community services and providers.
• Ensure a safe, non-judgmental environment for clients.
• Maintain positive, professional relationships with clients and staff.
• Participate in agency and outside training sessions.
• Maintain thorough and accurate records, including all SSVF eligibility information and plans for self-sufficiency.
• Document progress and assistance in removing obstacles to set goals.
• Provide routine documentation of coordination and follow-up.
• Maintain daily, clear, and thorough communication with the Case Manager Supervisor.
• Document and report all client concerns and/or infractions that may impact program security.
• Secure approval for exceptions to standard policy.
• Notify management of potential workflow problems and resource needs.
• Adhere to staffing schedules to provide adequate and safe staffing coverage.
• Perform other reasonably related duties as assigned by the Case Manager Supervisor.

Requirements

• A bachelor’s degree in social work or a related field is preferred.
• Three years of experience working with the homeless population or in alcohol/drug recovery programs is highly preferred.
• Active or previous military service is highly preferred.
• Demonstrated ability in record-keeping, good written and verbal communication skills.
• Knowledge of problems unique to women, minorities, persons with disabilities, substance abusers, low-income individuals, and the general homeless population.
• CPR and First Aid training within ninety (90) days of employment and recertification as necessary.
• Annual T.B. testing.
• A valid California driver’s license and the ability to meet the organization’s insurance guidelines.
• Ability to travel to all counties within the service area and willingness to drive a personal vehicle with mileage reimbursement.

Skills

• Excellent oral and written communication skills.
• Ability to assist and motivate others.
• Strong organizational skills.
• Analytical and decision-making ability.
• Statistical and mathematical skills.
• Proficiency in computer skills.

Physical Requirements

• Lift and move up to 50 pounds.
• Stand, walk, and sit frequently.
• Able to climb stairs.
• Bend and stoop occasionally.

Benefits

Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes:

• Paid holidays
• Vacation
• Sick pay
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance coverage

Pay

USD $29.87 per hour.