Program Manager, Service Strategy & Execution (NJUS)

Tasks and Responsibilities

• Initiative & Portfolio Management (Foundation of the Role)
• Own and maintain a single, authoritative inventory of all Service initiatives
• Define and track scope, ownership, milestones, dependencies, risks, and outcomes
• Ensure sustained progress independent of meeting visibility
• Actively drive prioritization decisions, including sequencing, pausing, or closing work
• Cross-Functional Orchestration
• Engage the right functional and global partners based on portfolio needs
• Anticipate and resolve cross-functional dependencies and friction
• Maintain momentum between formal forums
• Service Operating Cadence & Leadership Forums
• Host, emcee, and facilitate the Monthly Service Meeting end-to-end
• Design agendas, meeting flow, attendee lists, and decision points aligned to portfolio priorities
• Build and own the presentation narrative and content (with inputs from teams)
• Ensure meetings result in clear decisions, actions, owners, and timelines
• Manage pre-reads, post-meeting summaries, and follow-through
• WBR & Executive Reporting
• Own Service inputs into Weekly Business Reviews (WBRs)
• Partner with BI&A to define metrics, strengthen data integrity, and evolve dashboards
• Ensure WBR content is decision-oriented and consistent with Monthly Service Meetings and executive updates
• Service Risk Management
• Own the Service risk register and ongoing risk inventory
• Identify emerging and systemic Service risks
• Track mitigation plans, owners, and timelines
• Partner with BI&A to build and maintain weekly Service risk dashboards

Education

• Education
• Certifications and Licenses
• Years of Experience
• Core Competencies

How NetJets Supports You

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support