Program Manager - Secret Clearance Required with Security Clearance

About the Role

The Program Manager (PM) serves as the senior contractor leader responsible for the overall management, operational planning, execution, quality, staffing, and performance of Information Technology Automation and Technical Support Services supporting the Regional Network Enterprise Center-National Capital Region (RNEC-NCR), Fort Belvoir NEC, and its supported customers. The PM acts as the principal contractor representative and liaison with Government leadership, ensuring successful contract performance across a complex enterprise IT environment.

Responsibilities

• Program and Contract Management:
  • Provide overall leadership, management, planning, execution, and oversight of contractor performance under the Fort Belvoir RNEC-NCR program.
  • Serve as the principal point of representation and liaison with the Government on operational matters.
  • Ensure all PWS requirements, performance standards, deliverables, schedules, and service requirements are met.
  • Coordinate activities across technical functional areas including Network Operations, Client Services, Systems Engineering, Cybersecurity/Information Assurance, telecommunications, infrastructure, and Quality Control.
  • Identify and manage program risks, performance issues, resource requirements, and corrective actions.
  • Participate in Government performance reviews and communicate program status, challenges, and recommendations to the KO and COR.
• Government and Customer Engagement:
  • Serve as the primary contractor interface with the KO, COR, NEC/RNEC leadership, and supported Government organizations.
  • Maintain effective communication regarding operational performance, staffing, technical issues, and emerging requirements.
  • Coordinate and participate in program reviews, technical briefings, and meetings addressing IT infrastructure matters.
  • Ensure significant service incidents are communicated, tracked, and resolved with appropriate reporting and corrective actions.
• Personnel and Workforce Management:
  • Lead and supervise contractor personnel supporting the Fort Belvoir/RNEC-NCR mission.
  • Develop and maintain staffing to satisfy PWS requirements.
  • Manage recruiting, onboarding, performance, retention, and workforce planning.
  • Maintain staffing levels and manage vacancies to minimize mission impacts.
  • Provide weekly staffing updates and courses of action for vacancies.
  • Ensure personnel meet security, training, certification, and access requirements.
• Technical and Operational Leadership:
  • Oversee enterprise IT services including network operations, systems administration, cybersecurity, and end-user support.
  • Coordinate resources to maintain service availability and resolve complex incidents.
  • Ensure effective management of IT service-management processes.
  • Provide technical guidance and coordination among teams, Government personnel, and vendors.
• Quality Control and Continuous Improvement:
  • Implement and maintain the contract's Quality Control Plan (QCP) and system.
  • Monitor performance against requirements and metrics.
  • Identify trends, deficiencies, and opportunities for process improvement.
  • Ensure discrepancies receive root-cause analysis and corrective action.
  • Incorporate customer feedback into program operations.
• Documentation, Deliverables, and Reporting:
  • Prepare and submit contractually required reports and deliverables.
  • Maintain organizational charts, personnel rosters, and program artifacts.
  • Conduct periodic program reviews and track actions to closure.
  • Provide executive-level briefings to Government and company leadership.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Management, or related field.
• 8-10 years of experience managing enterprise IT operations, network operations, or DoD IT support programs.
• 5 years of experience leading multidisciplinary technical teams in complex IT environments.
• Experience managing Government contracts and interfacing with KO/COR and senior stakeholders.
• Strong understanding of enterprise network operations, IT infrastructure, and cybersecurity.
• Experience with Army/DoD ticketing systems (e.g., Remedy, AESMP).
• Excellent leadership, communication, and organizational skills.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• ITIL Foundation or higher certification.
• Experience managing Army NEC or comparable DoD IT programs.
• Knowledge of DoD cybersecurity requirements (RMF, eMASS, DISA STIGs).
• Experience with geographically dispersed teams.

Security Clearance

Active Secret clearance required; Top Secret preferred.

Pay

$150,000 - $185,000

Benefits

• Comprehensive benefits program including medical, dental, vision, and life insurance.
• 401(k) and voluntary benefits.
• Paid Time Off (PTO) for regular full-time and part-time employees.

Note: This position is contingent upon contract award and funding. Applicants cannot begin work until funding is confirmed.