Program Manager, Safety & Security

About the role

The Program Manager, Safety & Security, is responsible for planning and executing programs, technology, and operational capabilities that enable Success Academy's enterprise Safety & Security function. This role transforms operational challenges into scalable solutions that improve emergency preparedness, strengthen Command Center operations, modernize technology, and deliver consistent, high-quality safety services across the organization.

Responsibilities

• Design and lead enterprise programs that strengthen emergency preparedness, security operations, investigations, intelligence, and the 24/7 Success Academy Command Center to ensure lessons learned become lasting improvements that are scalable and replicable across the Success Academy network.
• Emergency preparedness responsibilities include planning drills, pressure testing policies and protocols, facilitating tabletop exercises, and conducting after-action reviews.
• Continuously improve and innovate the operating procedures and governance processes that guide how Safety & Security services are delivered across the enterprise for our scholars, staff, events, and school and office locations.
• Support Command Center data integration and analytic reporting to identify security trends, refine operating procedures, review and evaluate service level agreements (SLAs) and key performance indicators (KPIs), and improve quality and efficiency of our safety and security operations.
• Career development and professional growth opportunities within the organization.

Qualifications

• Bachelor's degree required.
• 4+ years of security industry experience, to include leading and supporting enterprise programs within corporate security, public safety, emergency management, investigations, intelligence, or other mission-critical operational environments.
• Experience leading complex cross-functional programs with multiple stakeholders and competing priorities.
• Strong knowledge of Global Security Operations Centers (GSOCs), Command Center operations, emergency preparedness, intelligence, and incident management.
• Experience implementing enterprise security technologies such as incident management, mass notification, Open Source Intelligence (OSINT) research, access control, video management, or similar platforms.
• Experience working with outsourced operations or third-party vendors through key performance indicators (KPIs), service level agreements (SLAs), and their continuous improvement.
• Strong critical thinking and analytical skills.
• Excellent written & verbal communication and relationship management skills with experience briefing senior leaders and influencing cross-functional teams.
• Demonstrated ability to lead multiple high-impact initiatives while exercising sound judgment in fast-paced operational environments.

Nice-to-Haves

• Experience leading or managing programs in a 24/7 Command Center, Global Security Operations Center (GSOC), or Emergency Operations Center.
• Experience in a cross functional corporate global security environment.
• Experience with crisis management, business continuity, corporate duty of care, or enterprise resilience.
• Formal intelligence analysis and writing training via the Private Sector, Intelligence Community, Military, or Law Enforcement.
• Participation in security industry professional associations such as Analyst Roundtable, Association of International Risk & Intelligence Professionals (AIRIP), Association of Threat Assessment Professionals (ATAP), American Society for Industrial Security (ASIS), InfraGard, Domestic Security Alliance Council (DSAC), Overseas Security and Advisory Council (OSAC).

Pay

Exact compensation may vary based on skills and experience. This position is not bonus eligible. Compensation Range $120,000 - $135,000 USD

Schedule

Full-time position

Benefits

Success Academy offers a full benefits program including health insurance, retirement plans, paid time off, and more. Please see the company's website for details.

Equal Opportunity Employer

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.

Contact Information

For questions about the application process, please contact [Contact Information]. For general inquiries, please visit our website at [Website URL].