Program Manager, Royalty & Payments , Amazon Publishing

About the Role

Amazon Publishing is seeking a customer-obsessed Program Manager to join the Royalty & Payments team, focusing on the planning, execution, and delivery of royalty and payment commitments globally.

Key Job Responsibilities

• Own a portfolio of operational programs including payee onboarding, subrights payment quality assurance, author and rights holder support, team performance metrics, and partner team process monitoring
• Understand current and future technologies required to deliver the end-to-end process, including contracts, payee setup, payment troubleshooting, customer-facing payment resolutions, and metrics collection and reporting
• Work cross-functionally with multiple teams including Finance, Tax, Contracts, Author Relations, Editorial, Vendor Management, and Product to drive operational efficiencies
• Apply strong judgment to dive deep into operational issues, identify and address root causes clearly with internal stakeholders and external customers
• Inspect and improve processes while consistently delivering results

About the Team

Amazon Publishing is a leading trade publisher of fiction, nonfiction, and children's books with a mission to empower storytellers and connect them with readers worldwide. The Amazon Publishing teams based in Seattle, New York, Luxembourg, London, and Munich publish emerging, bestselling, and critically-acclaimed authors in digital, print, and audio formats.

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Pay

• USA, MI, Grand Haven: $74,200.00 - $129,800.00 USD annually
• USA, WA, Seattle: $82,700.00 - $129,800.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

This response is AI-generated, for reference only.