Program Manager, Responsible AI

About the role

Responsible AI is a program managed by Shipt, a retail tech company. The Program Manager will drive the execution of privacy, data protection, and responsible AI programs across the builder organization.

Responsibilities

• Turn legal requirements and governance frameworks into repeatable processes, tools, and developer-friendly guidance.
• Execute and scale AI program operations.
• Lead AI risk assessments.
• Build playbooks and templates that empower teams to work independently.
• Support the intake and risk classification of AI-enabled features.
• Track program metrics.
• Collaborate cross-functionally with Product, Engineering, Security, and Data stakeholders to embed AI governance into delivery sprints and release plans.

Requirements

• 3+ years of experience in privacy, data governance, risk, security, or compliance roles.
• Practical experience with AI program delivery.
• The ability to comfortably work cross-functionally with technical teams and translate legal requirements into actionable guidance.
• Excellent organizational and communication skills.
• Exposure to AI/ML/LLM technologies in a governance or operational context.
• Familiarity with privacy and governance tooling (e.g., OneTrust, Transcend, etc.).
• Experience with software development lifecycles and cloud/data platforms.
• Certifications like CIPP/US, CIPM, AIGP or equivalent practical experience.
• A technical background and experience working in technology companies.

Qualifications

• Collaborating, Cross-Functional Teamwork, Governance Framework, Technical Knowledge, Translations

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis.

About Shipt

Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities. At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law. Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form.