Program Manager, Recruitment & Retention, Foster Homes - 10699

About the role

The Program Manager of Recruitment & Retention provides leadership, coordination, and oversight of foster home recruitment and community engagement efforts. You will lead strategy, supervise staff, manage the recruitment pipeline, and use data-driven insights to continuously improve outcomes.

Responsibilities

• Provide direct supervision, coaching, and performance management for recruitment and community engagement staff
• Set clear expectations, prioritize work, and support ongoing professional development
• Ensure consistent implementation of recruitment processes, workflows, and documentation standards
• Develop and execute comprehensive statewide recruitment and retention strategies aligned with placement needs
• Lead targeted outreach for priority populations, including sibling groups, older youth, and youth with specialized needs
• Build and maintain partnerships with community organizations, faith-based groups, schools, and local stakeholders
• Represent the organization at community events, forums, and informational sessions (including evenings/weekends as needed)
• Collaborate with marketing and communications teams to strengthen outreach campaigns and messaging
• Oversee and improve inquiry response processes to ensure timely engagement and high conversion rates
• Partner closely with licensing teams to streamline the journey from inquiry to licensure
• Identify and remove barriers within the recruitment pipeline
• Promote a high-quality, responsive experience for prospective foster families
• Track, analyze, and report recruitment and retention metrics
• Use data to guide decisions, improve processes, and drive measurable outcomes
• Identify trends and implement quality improvement strategies
• Ensure compliance with policy, regulatory standards, and program expectations
• Build meaningful relationships with prospective foster families and community partners
• Collaborate cross-functionally with foster care leadership, licensing, case management, marketing, compliance, and operations teams

Requirements

• Education: Bachelor’s degree in Human Services, Psychology, or a related field (required); Master’s degree in Social Work or related field (preferred)
• Experience: Background in child welfare, foster care, family services, recruitment, outreach, or community engagement (required); Previous supervisory or team leadership experience preferred
• Skills & Knowledge: Strong leadership, coaching, and team development abilities; Strategic thinking with experience in recruitment planning and execution; Excellent communication, public speaking, and relationship-building skills; Data-driven mindset with a focus on continuous improvement; Understanding of foster care systems and trauma-informed, culturally responsive practices; Strong organizational skills and attention to follow-through

Qualifications

• Strong leadership, coaching, and team development abilities
• Strategic thinking with experience in recruitment planning and execution
• Excellent communication, public speaking, and relationship-building skills
• Data-driven mindset with a focus on continuous improvement
• Understanding of foster care systems and trauma-informed, culturally responsive practices
• Strong organizational skills and attention to follow-through

Skills

• Strong leadership, coaching, and team development abilities
• Strategic thinking with experience in recruitment planning and execution
• Excellent communication, public speaking, and relationship-building skills
• Data-driven mindset with a focus on continuous improvement
• Understanding of foster care systems and trauma-informed, culturally responsive practices
• Strong organizational skills and attention to follow-through

Benefits

Combination of office-based and community-based work across Michigan
Frequent travel required; valid driver’s license and acceptable driving record needed
Flexible schedule, including evenings and weekends for recruitment events
Regular presentations and community engagement activities

Pay

$51,584 annually

Schedule

Combination of office-based and community-based work across Michigan

Stakeholders

Work in a collaborative, mission-driven environment
Grow your leadership and strategic influence