Program Manager - Quality & Safety

About the role

The Program Manager of Quality & Safety oversees the operational execution and reporting of quality measures for a value-based ambulatory care program serving high-need patients in assisted living, group homes, and independent living communities. This role is hybrid, requiring residence in one of the primary markets, with a focus on improving clinical outcomes, safety, and operational excellence in a collaborative environment.

Responsibilities

• managing end-to-end quality measure reporting for MSSP, LEAD, and commercial contracts
• translating complex quality standards into clinical workflows
• monitoring performance, analyzing data to identify improvement opportunities
• leading initiatives to enhance patient safety, reduce errors, and promote equity
• collaborating with clinical, IT, and operational teams to optimize EHR workflows
• applying process improvement methodologies and managing projects from initiation to sustainability

Qualifications

• minimum 5 years healthcare experience (10+ preferred)
• expertise in value-based care, ambulatory quality measures, and EHR integration
• proven success in leading quality improvement projects and cross-functional teams
• relevant certifications such as PMP or Lean Six Sigma Green/Black Belt (required), CPHQ (preferred)

Skills

• strategic thinking
• collaboration
• influence without authority
• data analysis
• adaptability
• strong communication skills