Program Manager, Quality and Clinical Process Improvement

Position Highlights

• Location: Elmhurst, IL
• Part Time: 40 hours per week
• Hours: Monday-Friday, 8:00a-4:30p
• Required Travel: Float to all Endeavor locations

What You Will Need

• Minimum Education Level: Bachelor's Degree or higher required, preferred in clinically-focused area such as RN, OT, PT, pharmacist, health information technology, or other healthcare-related degree (MS preferred)
• REQUIRED: State of Illinois licensure in medically-related field (RN, PT, OT, SLP, pharmacist) or CPPS/CPHQ, LEAN/Six Sigma Certification and/or similar training
• Minimum of 5 years of healthcare experience or formal training and/or certification in PI or team facilitation including leading projects or system improvement teams

What You Will Do

• Analyzes data pertinent to identify opportunities for improvement based on internal goals, external/internal benchmarking, industry standards and payor/external regulatory rating systems
• Interprets and reports data from multiple sources for comparison, benchmarking and performance assessment. Independently seeks out appropriate and timely benchmark data
• Monitors data for criteria that is selected to evaluate clinical care and patient safety
• Able to develop reports from multiple sources to assure data is accurate and actionable for system improvement or reflective of issues being addressed
• Serves as liaison between stakeholders (e.g., clinical leaders, physicians, payers and Health Information Technology), to assure accurate data elements for reporting are identified to maximize reporting effectiveness and utilization
• Manages performance and process improvement projects across the system
• Utilizes PI tools proficiently to optimize outcomes to break down complex processes and workflows to understand areas for improvement, to minimize waste, and decrease errors
• Identifies, communicates and engages with key stakeholders required to address issues; moves projects forward according to defined goals and timelines. Identified action steps required when goals not achieved
• Acts as a consultant with activities pertaining to various regulatory and/or accreditation requirements, encompassing tasks such as document provision, participation in discussions, and offering survey chaperone support
• Creates supportive tools as needed to monitor performance and develop proactive approaches to enhance quality, safety, and outcomes. Engage executive leaders in development and integration
• Maintains expert/leader level of competence in current Quality concepts, tools and performance measurements
• Serves as mentor/preceptor for new or less experienced staff in order to develop and maintain competence/expertise for other Quality team/organization staff members
• Consistently looks for and uses opportunities to network, compare outcomes and communicate both success and opportunities for improvement
• Effectively uses a wide variety of settings and formats to share outcomes, ideas and action plans including both formal and informal presentations, written materials, and media/tools (Power Point, bulletin boards, flyers, newsletters) to inform and educate staff, medical staff and community about local Quality achievements, initiatives and priorities
• Perform other duties as assigned

Benefits

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options, including Domestic Partner Coverage
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities