Program Manager - Project Controls and Data Management

Hybrid position based in Menlo Park, CA (145 El Camino Real).

About the role

This Program Manager role sits within the Project Controls team and plays a critical role in supporting Facilities Services construction projects by transforming complex project data into actionable business insights. The team leverages PMWeb as its system of record to aggregate and manage capital project data, with a focus on tracking project health across budget, schedule, and overall performance. As the organization continues to enhance PMWeb through system upgrades, customizations, and integrations with enterprise tools, this role will be responsible for helping turn that data into meaningful portfolio and executive-level reporting. The ideal candidate brings a strong background in data management, analytics, and visualization, with experience developing dashboards and reporting solutions using tools such as Power BI.

The Facilities Services division enhances health through leadership, collaboration, and innovation. The Real Estate, Transportation & Strategy business unit oversees the strategic management of real estate, transportation services, exterior management, and facilities business and strategic initiatives at Stanford Health Care.

Responsibilities

• Provides program leadership for assigned functional and cross-functional program improvement efforts.
• Manages, assesses, and documents program improvement efforts and scope using standard A3 template.
• Defines project scope, goals and deliverables that support business goals in collaboration with management and other stakeholders.
• Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.
• Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques.
• Develops unit programs, roles/responsibilities, and program algorithms as appropriate.
• Reviews reports related to participant performance in conjunction with other departments/contacts, and provides additional coaching and/or training as needed.
• Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials.
• Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment.
• Coordinates training and implementation of program strategies.
• Works with program champions, vendors, and related hospital departments to develop and distribute publicity materials for the program.
• Collaborates with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure consistent application of program practices across all groups.
• Serves as a member of a program committee, reports results to Senior Leadership, and attends unit-based meetings to address program issues.
• Maintains data related to program implementation and injuries, including injury expense reduction, in conjunction with relevant hospital departments. Maintains quarterly dashboard of outcome/process metrics.
• Coordinates all interdisciplinary communication efforts regarding the program, including paper forms and patient handouts.
• Manages program design and structure to align with the organization’s key initiatives and projects within the assigned group; develops strategic input for the Director regarding business objectives of clients for both current and future projects.
• Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team.
• Coaches and mentors department staff through change processes and cycles of continuous improvement.
• Develops relationships with key stakeholders and understands their departmental workflows by working with various departments and physician groups.
• Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
• May require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.

Requirements

• Bachelor's degree in a work-related discipline/field from an accredited college or university.
• Two (2) to three (3) years of progressively responsible and directly related work experience.

Skills

• Demonstrated ability to act as a thought leader and operational expert for assigned areas.
• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising.
• Demonstrated experience developing effective written communications, reports and summaries.
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.
• Ability to influence others.
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
• Knowledge of Lean, Just-in-Time (JIT), Six Sigma and/or Agile/Scrum techniques.
• Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook.
• Knowledge of principles of business and management strategic planning, leadership development, and education techniques.

Qualifications

PMP (Project Management Professional) certification preferred.

Pay

Generally starting at $66.52 - $88.14 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.