Program Manager - Project Based Voucher (PBV) Program

Responsibilities

• Maintain maximum utilization of project-based units across assigned New York State jurisdictions
• Maintain waiting lists, issue offers for PBV assistance, and determine eligibility in accordance with HUD regulations and agency policies
• Conduct participant and landlord briefings on program requirements and responsibilities
• Manage ongoing caseload including annual and interim recertifications, lease compliance, and participant communication
• Review and maintain case files to ensure compliance with HUD regulations, the Administrative Plan, and all applicable laws
• Accurately calculate tenant rent portions at admission, interim changes, and annual recertifications
• Coordinate with internal departments to ensure timely payments, inspections, fraud prevention, and documentation processing
• Respond promptly to a high volume of inquiries from participants, landlords, and stakeholders

Requirements

• Strong computer proficiency including Excel, Teams and Outlook
• Exceptional organizational skills and attention to detail in a deadline-driven environment
• Ability to manage a large caseload and competing priorities with speed and accuracy
• Ability to interpret and apply complex federal regulations. HUD/HCV knowledge preferred
• Strong written and verbal communication skills, including conflict resolution
• Demonstrated ability to work independently in a fast-paced environment with frequent interruptions
• Professional, compassionate approach when working with diverse populations

Qualifications

• High school diploma required; associate or bachelor’s degree preferred
• Prior experience in customer service, case management, or human/social services preferred
• Experience in affordable housing, public administration, or related field a plus
• HCV Specialist certification required within a specified period after hire

Skills

• Strong computer proficiency including Excel, Teams and Outlook
• Exceptional organizational skills and attention to detail in a deadline-driven environment
• Ability to manage a large caseload and competing priorities with speed and accuracy
• Ability to interpret and apply complex federal regulations. HUD/HCV knowledge preferred
• Strong written and verbal communication skills, including conflict resolution
• Demonstrated ability to work independently in a fast-paced environment with frequent interruptions

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Retailer plan
• Vision insurance