Program Manager - Prevention & Diversion

About the Role

This is a management position responsible for the oversight of prevention and diversion support services for families, prevention education and awareness, identification of the least restrictive services, resources, and supports, with a goal of family preservation. This position will directly provide connections and support for children and adults with mental health, substance abuse, and behavioral health needs.

Responsibilities

• Establishes and maintains positive working relationships with HFC internal and external customers.
• Manages and provides supervision to Family Support Specialists responsible for identifying resources and problem-solving with families to prevent children from entering the child welfare system.
• Ensures families access necessary resources, services, and programs effectively, focusing on optimizing their experience and outcomes.
• Oversees the development, implementation, and delivery of resource navigation systems and support services to divert cases from further entering the local child welfare system in Circuit 10.
• Coordinates, creates, provides, and delivers community and staff presentations on prevention-related topics and service delivery.
• Focuses on providing families with help before harm by removing barriers and identifying the most appropriate services and supports.
• Provides connections and support for mental health, substance, and behavioral health needs of children and adults.
• Provides daily supervision of staff and case consultations on specific case situations to ensure family preservation.
• Reviews, compiles, and tracks data related to children entering the system of care and helps develop strategies to safely prevent entry into the child welfare system.
• Reviews risk levels for families and determines interventions needed to support families.
• Ensures staff document all efforts in FSFN and keep all staff and teams updated on case progress.
• Models and enforces effective conflict resolution by encouraging open and free-flowing communication between staff and service providers.
• Responds with a sense of urgency to identify family service needs and resources.
• Attends meetings and supervises/coordinates activities related to prevention and diversion case oversight.
• Participates in management meetings and management team projects.
• Performs special projects as assigned.

Qualifications

• Bachelor’s degree in Social Services, Health Care, Business, or a related field required. Master’s degree preferred.
• Minimum of three to five years of professional experience in the related field and supervisory experience.
• Extensive experience in child welfare and/or child abuse prevention preferred.
• Excellent organization and follow-up skills, process-oriented, ability to multi-task.
• Strong analytical, oral, and written communication skills, customer service skills, and proven leadership skills.

Benefits

We offer an excellent benefits package including:

• Tuition assistance
• Domestic partner coverage
• Retirement benefits
• Generous paid time off

Drug-free workplace. Drug testing required.