Program Manager, People Programs, Market Operations

About the Role

Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. This position is based at our corporate headquarters in Tempe, AZ.

You’ll lead multiple Market Operations team training, development, culture initiatives, and projects by successfully collaborating, communicating, and prioritizing across essential stakeholders to ensure goals are achieved.

Responsibilities

• Build strong relationships and work cross-functionally (internally and externally) with necessary partners to support project initiatives.
• Successfully execute full-cycle program management duties to meet project goals within given constraints (define goal, scope, deliverables, resources, budget, and timeline; planning, monitoring, and controlling during execution; and closing), with minimal guidance.
• Leverage advanced analytical skills to measure project success, assess operational performance, conduct root cause analysis, and develop data-driven recommendations that optimize performance and influence senior leadership decision-making.
• Effectively work through areas of ambiguity and complexity; demonstrating initiative and structuring problem-solving approaches to achieve business needs.
• Identify operational weaknesses and risks, and help innovate or improve processes.
• Use data to make operational decisions, uncover insights, and provide direction to senior management.
• Effectively partner with stakeholders to determine the needs of their departments and create/deliver communication plans to leadership; build, maintain, and communicate portfolio and/or project performance and progress across Market Operations platform and stakeholders.
• Other duties as assigned.

Requirements

• Bachelor’s degree required and a minimum of 5 years working experience in Project Management, operations, business analytics, or a related role, ideally in a fast-paced, high-growth environment.
• Experience leading cross-functional project teams through Initiation, Design, Planning, Execution, and Close phases for large-scale, complex, and ambiguous initiatives.
• Experience working across different business units to communicate project vision, develop plans, and drive change.
• Proven ability to comfortably engage, evaluate, and collaborate with external job candidates, ensuring a positive and professional experience throughout the program.
• Experience with developing training processes and content.
• Ability to structure and conduct root cause analysis, identify key performance indicators (KPIs), and develop effective solutions to operational challenges.
• Strong analytical mindset with the ability to transform complex data sets into actionable insights and drive strategic decision-making.
• Self-starter attitude with the ability to drive excellence and meet high standards.
• Fast learner with the ability to make decisions, problem solve, prioritize, and multi-task in an analytical and organized manner.
• Superior interpersonal skills, ability to interface with a variety of personalities with professionalism.
• Ability to take an entrepreneurial approach to project management and commitment to team support.
• Ability to learn quickly, transfer knowledge, and provide valuable and actionable feedback.
• Ability to manage multiple projects at the same time while maintaining high attention to detail.
• Must be willing to travel when necessary (up to 10% of the time).
• Must be able to read, write, speak, and understand English.
• The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
• Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time.
• Frequently communicates with customers and must be able to exchange accurate information.

Benefits

• Full-Time Salary Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.