Program Manager - Peer Services (Drop In Center)

About the role

LifeWorks of Austin, TX is looking for a Program Manager to supervise our Peer Services team, on site at our Peer-Led Drop-In Center. The program manager ensures good program outcomes by providing training, supervision, and data oversight; implementing quality improvement plans; monitoring client outcomes; and working side-by-side with team members through field mentoring.

Responsibilities

• Captures and enters required data in agency and funder databases in a timely, complete, and accurate manner.
• Coordinates and assists in the development, delivery, and management of program services.
• Ensures direct reports provide appropriate support to clients and offer and utilize program resources efficiently.
• Holds staff accountable for meeting individual and program performance objectives by coaching, planning, monitoring, and appraising job results.
• Maintains current knowledge of best practices in a range of philosophies and modalities, for example housing first approaches, harm reduction, and positive youth development.
• Represents the program at leadership meetings and communicates agency and leadership decisions to their team, as appropriate.
• Provides community training, presentations, and outreach activities, as appropriate.
• Completes file reviews and ensures that direct reports collect and enter required data in agency and funder databases in a timely, complete, and accurate manner.
• Builds team’s strength in de-escalation and mediation to effectively manage highly complex crisis situations.
• Updates training materials, assists with delivery of training, and tracks all staff training records and due dates.
• Provides temporary coverage and direct client services during staffing transitions or outages.
• Provides guidance and case consultation to staff on a daily basis.
• Compiles, analyzes, and reports program outcomes on an as-needed basis.
• Assists Program Director and/or Division Director and department staff with coordinating client files and other materials for funders, monitoring visits, and internal and/or external audits.
• Prepares for and actively participates in supervision meetings and all other required meetings or trainings.

Qualifications

• Requires a Bachelor’s degree in Social Work, Counseling, or related field with and (3) years’ experience; or Equivalent combination of education and experience.
• Required to either have or obtain the Peer Specialist Supervisor Certification within 6 months of hire.
• Preferred minimum (1) year of supervisory experience.
• Requires having maintained own recovery over last 2-year period.
• Experience with databases; proficient level of experience with Microsoft Office including, Word, Excel, and Outlook.

Benefits

The full-time, exempt position earns a competitive rate ranging from $64,596.83-$70,590.36 annually, depending upon experience. Benefits include 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

Pay

This full time, exempt position earns a competitive rate ranging from $64,596.83-$70,590.36 annually, depending upon experience.

Schedule

The hours needed for this position will be Tuesday-Saturday, 12:00pm-8:00pm.