Program Manager - Patient Services - A

About the role

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions spanning the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

Responsibilities

• Daily
  • Follow up on and complete all tasks required to support ongoing program maintenance, program updates, launches, and business rule changes; ensure activities are completed accurately and within established timelines.
  • Review funding for VPC accounts daily to ensure all POs are funded for billing.
  • Monitor the approved claims report and submitted tickets to ensure no claims are stalled or stuck.
  • Ensure all program-specific trackers are current, accurate, and audit-ready, including ServiceNow tickets and LOE scoping forms.
  • Approve escalation tickets.
• Weekly
  • Lead scheduled touchpoints with J&J: proactively develop agenda topics, facilitate discussions, and distribute meeting minutes following each meeting.
  • Manage client and internal stakeholder meetings to ensure project deliverables, business rule updates, and action items progress as planned.
  • Maintain a centralized meeting minutes tracker to document decisions, action items, owners, and due dates; provide ongoing follow-up on open items.
  • Complete automated reporting used for weekly program review and QBR.
  • Update the Weekly Insights tracker with key insights and email the completed tracker to leadership every Monday by end of business.
  • Review core program metrics (claims, enrollments, budget performance) with a goal of daily monitoring; identify anomalies, escalate concerns promptly, and capture trends for quarterly reporting.
  • Set up meetings with HUB PMs and document any updates that impact metrics; include these insights in the Weekly Insights Tracker.
  • Oversee communications tickets to confirm timely responses and resolution.
  • Track and monitor escalations to ensure timely closure; discuss escalations on HUB standups as needed.
  • Monitor inflight change orders weekly and track updates on the Monthly Budget File – YYYY CO Tracker.
• Bi-weekly
  • Manage invoicing: confirm accuracy and timeliness of all monthly invoices.
• Monthly
  • Investigate missed KPIs: perform root-cause analysis and document corrective actions.
  • Update the client dashboard to ensure accuracy, completeness, and readiness for client visibility.
  • Maintain the budget file: validate spend, projections, and variances.
• Quarterly
  • Prepare program data in a QBR-ready presentation format; maintain a thorough understanding of the data and insights being presented.
  • Adhere to all QBR timelines, milestones, and deliverables established by leadership.
  • Consistently document program observations, trends, and key insights within weekly trackers to facilitate meaningful, data-driven QBR updates.
  • Prepare accruals to ensure financial accuracy and alignment with program performance.
  • Conduct quarterly audits: investigate missed KPIs and duplicate claims; perform root-cause analysis and document corrective actions; collaborate with internal teams to resolve duplicate claims and recoup funds where applicable.
• Annual
  • Coordinate BRD renewals and confirmations, oversee required data pulls, and ensure all year-end deliverables are completed accurately and on schedule.
  • Update and finalize the upcoming year’s SOW, including submission of all required ServiceNow tickets, completion of project scoping activities, and preparation of supporting documentation for associated change orders.
• Ongoing / As needed
  • Create and utilize HyperCare alerts for all program business rules changes and new program launches; communicate defects immediately to supporting teams and include the Savings Leadership team for awareness and support.
  • Conduct FOP reviews to validate accuracy, completeness, and alignment with program requirements; prioritize and respond within 24 hours.
  • Monitor project sheets to ensure they are up to date and aligned with program changes and launches.
  • Provide mentorship and training to peers where needed.

Physical Demands & Work Environment

• Regularly required to talk or hear.
• Frequently required to sit for long periods of time, use hands to type, handle or feel, and reach with hands and arms.
• Preferred typing speed: at least 35 words per minute with 97% accuracy.
• Minimal travel flexibility may be required.
• Operates in a professional office environment using standard office equipment (computers, phones, photocopiers, etc.).

Benefits

• Medical, dental, and vision plans with HSA- and FSA-eligible options; Valeris contributes toward premium costs.
• Additional health support including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings (minimum $50,000; maximum $300,000).
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
• Paid Time Off (PTO) and Sick Leave to support work-life balance.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• A mission-driven, inclusive culture where work makes a meaningful impact.