Program Manager - Patient Access Strategic Initiatives - Remote

About the role

The Program Manager, Revenue Cycle Access Operations, is a strategic partner to senior Revenue Cycle leadership, driving operational excellence and growth across the revenue cycle access portfolio. This role leads enterprise-level project management for access initiatives — from strategic planning through execution and measurable outcomes — ensuring consistency and scalability across multiple locations.

Responsibilities

• Leads end-to-end project management for strategic access initiatives, including scope definition, timelines, risk mitigation, resource planning, and stakeholder alignment across multiple sites.
• Develops and monitors key performance indicators (KPIs) and dashboards to track access operations performance, identify trends, and measure progress against strategic growth targets.
• Conducts root-cause and trend analysis using revenue cycle access data to inform strategic recommendations to senior leadership and support continuous improvement.
• Responsible for coordinating development of policy and guidelines as it pertains to the Revenue Cycle space.
• Translates organizational strategic objectives into actionable operational plans, project roadmaps, and measurable milestones in conjunction with the Revenue Cycle leadership.
• Presents strategic findings, project status, and performance analytics to senior Revenue Cycle leadership to drive informed decision-making.
• Works closely with department leadership, Revenue Cycle leadership, and others to improve and sustain service excellence, communicating gaps/barriers as appropriate to key leaders and facilitating improvement strategies.
• Leads cross-functional teams through change management associated with new initiatives, process redesigns, and technology implementations; performs other duties as assigned in support of the VCUHS mission.

Requirements

• Required Education: Bachelor's degree in Healthcare Administration, Business, Finance, or related field required.
• Preferred Education: Master's degree preferred.
• Licensing/ Certification: Licensure/Certification Required: N/A Licensure/Certification Preferred: Project Management Professional (PMP) certification or equivalent preferred.
• Minimum Qualifications: Years and Type of Required Experience: Minimum of 5 years of progressive revenue cycle, access operations, or healthcare project management experience required. Demonstrated experience leading strategic, cross-functional projects with measurable outcomes required. Prior Supervisory Or Management Experience Preferred.

Qualifications

• Ab Proficiency in data analytics, dashboard development, and reporting tools (e.g., Excel, Power BI, Tableau) strongly preferred.

Skills

• Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Benefits

N/A

Pay

N/A

Schedule

N/A