Program Manager, Ops Eval, WWRR

About the role

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. WWR&R includes business, product, program, data, and software engineering teams that manage the lifecycle of returned and damaged products. In this role you will work closely with product managers, program managers, software engineers, and operations stakeholders to support Return Center automation innovations, including robotics integration and automated traceability features, and optimize inventory flow for accurate item condition grading, optimized recovery, and best‑in‑class customer experience.

Responsibilities

• Establish partnerships with hardware teams to develop integration needs.
• Define clear metrics and KPIs for tool performance, ensuring these indicators reflect the effectiveness of new features and overall tool utility.
• Construct a robust analytics framework that delivers actionable insights into tool performance and associate behavior, enabling data‑driven enhancements.
• Implement a framework for collaboration with regional stakeholders to address unique use cases that impact tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy.

Basic Qualifications

• 2+ years of program or project management experience.
• 3+ years of Computerized Maintenance Management System (CMMS) program experience.
• 3+ years of maintenance planner/scheduler experience in industrial maintenance, manufacturing, or distribution industries.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor’s degree in a relevant field, or 2+ years of Amazon RME (BB/3P) full‑time experience.
• Willingness to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology.
• Experience with MS Access and SQL.
• Experience in requirement gathering and ability to write clear and detailed requirement documents.
• Experience using Microsoft Project software.
• Experience with material handling systems (MHS) installation, operation, and maintenance.
• Experience working in an analytical environment with cross‑functional teams.

Pay

• USA, AZ, Phoenix – $55,600 – $97,400 USD annually.
• USA, KY, Shepherdsville – $50,100 – $87,600 USD annually.
• USA, TX, Dallas – $55,600 – $97,400 USD annually.
• USA, WA, Bellevue – $80,200 – $97,400 USD annually.

Benefits

• Sign‑on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program (EAP) and mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.