Program Manager/Office Clerk - San Miguel County

About the Role

Performs a broad range of administrative functions to support the operations of a health care unit and employees within a correctional setting.

Qualifications

• High school diploma or equivalent; additional computer training or certification preferred
• At least one year of proven office administration experience required; correctional and/or health care environment preferred
• Proficiency with Microsoft Office and Excel; experience using office equipment, such as copiers, fax machine, scanner
• Completes initial and annual tuberculin screening and tuberculosis skin testing when applicable
• May be required to maintain active CPR certification, as mandated by contract or client

Responsibilities

• Perform administrative duties that may include, but are not limited to, ad hoc reports, payroll, personnel HR processing, maintaining local personnel, credentialing, health & safety, and training files in accordance with Company policies
• Compose and distribute meeting minutes and assist facility management with ad hoc reports
• Ensure payroll hours for facility are entered appropriately using timekeeping system and following all company policies and procedures regarding payroll, if applicable; follow up with employees who may have timekeeping exceptions and meet expected deadlines
• May support facility administration in Workers Compensation data collection and submission of claims
• Open, read, and distribute incoming mail
• Facilitate communication between sites, clinical and operational leadership, and Regional/Corporate office as instructed
• Maintain office supply inventory and order as needed; support medical supply ordering as requested, if applicable
• Answer phones and handle and direct inquiries in a professional, courteous, and efficient manner
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material to ensure efficient retrieval
• Update telephone directory and prepare and submit personnel changes, as needed
• Maintain professional acumen in all interactions with fellow employees and the client
• Follow designated chain of command for resolution of issues
• Attend all staff meetings and in-service education programs, as required
• Maintain strict confidentiality regarding any employee data, including workers compensation info, health-related info, pay, or performance-related information
• Ensure compliance with all facility and Company policies, Federal and State laws, regulations, and guidelines including HIPAA
• Understand and adhere to safety and security rules and regulations of the institution
• Other duties as assigned

Skills

• Problem Solving: Acts collaboratively in resolving problems. Ability to present solutions rather than just identifying problems. Acknowledges when one does not know something and takes personal responsibility for finding a solution
• Team Building: Works well with others and helps build a cohesive working environment. Helps others learn and shares knowledge. Respects diversity of the workplace and individuals' unique characteristics
• Communication: Appropriately expresses opinions in written and verbal form. Clear and articulate when speaking with an individual or group and uses audience-appropriate language. Listens to others
• Effective Time Management: Organizes and prioritizes work by devoting adequate time and attention to individual tasks. Effectively plans meetings, keeps appointments, and multitasks effectively
• Attention to Detail: Provides accurate and consistent work on a timely basis. Documents important details to ensure miscommunications are minimized
• Accountability: Follows through on commitments and agreements. Demonstrates dependability. Takes responsibility for mistakes and missed deadlines. Communicates about progress on commitments
• Stress Tolerance: Effectively handles stressful or adverse situations and works effectively under difficult conditions. Remains calm while handling volatile, threatening, or emergency situations. Remains focused despite distractions and interruptions

Physical Demands & Working Conditions

• Must be able to sit/work at a computer desk, using a mouse and viewing a screen, for potentially long periods of time; repetitive physical activity such as data entry and repetitive mental activity such as checking entries in a report
• Physical activity may include walking, climbing, standing, sitting, bending, stooping, and carrying; repetitive physical activity such as key/data entry
• Ability to lift, carry, or push weight up to 20 pounds
• May be required to work throughout a large facility, grouping of facilities, or travel between multiple facilities
• Potential exposure to internal and external hazardous materials, including but not limited to: blood and blood-borne pathogens, infectious/communicable diseases, noise, and physical injury from offenders