Program Manager, ODR, Scattered Site - The Nest

About the role

The People Concern is partnered with the Department of Health Services (DHS) and the Office of Diversion and Re-entry (ODR) to provide housing and Intensive Case Management Services (ICMS) to persons being released from jail and experiencing homelessness. Participants are linked to the ODR program while they are in jail and prior to their release. Once released, the ODR team assists the client with obtaining interim shelter and eventually permanent supportive housing in the community. Participants are linked to an ODR case manager who provides intensive field-based case management and clinical services while employing trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma-facing medical, mental health and substance use barriers. Participants remain in the program for as long as they require subsidized housing. For many individuals, this may mean their entire lifetime.

Responsibilities

• Provides administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers.
• Facilitates weekly team meetings and case consultation utilizing a trauma-informed lens and harm reduction approach.
• Responsible for coordination of clients’ release from jail which includes ensuring that transportation is available, interim housing is arranged, substance use treatment is in process, Medi-Cal has been activated, and all medications have been ordered.
• Attends court hearings with clients and case management staff to advocate and ensure appropriate clinical recommendations are made on behalf of client.
• Acts as primary liaison between client, case management team and various interim housing sites which may include emergency shelters, substance use treatment facilities, and board and care.
• Collaborates with the ODR psychiatrist, DHS multi-disciplinary team, probation officer, judge and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Affords assistance with client crisis management which includes assessment for psychiatric hospitalizations.
• Responds to emergency calls and situations on a 24-hour basis with support from ODR Clinical Supervisor and ODR Director.
• Ensures all documentation, charting and data collection is complete, timely and accurate through ongoing audits of electronic databases and chart reviews.
• Reviews case managers’ progress notes on a weekly basis to ensure funder and billing expectations are being met.
• Assists with hiring and staffing ODR team and ensures staff are adequately trained and abide by all policies and procedures.
• Ensures case managers are linking clients to appropriate services including FSP, other mental health resources, substance use resources, medical, vocational and benefits and entitlements.
• Participates in monthly calls and meetings with DHS and community partners.

Qualifications

• MSW, MFT, LPC or PsyD (supervision hours are available for this position), or three (3) years of equivalent experience.
• Minimum of two (2) years’ of management experience, including administrative and clinical supervision of staff.
• Extensive experience working with the homeless population or individuals with severe and persistent mental illness.
• Knowledge of the criminal justice system.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barrier.
• Current, valid California Driver’s with an acceptable driving record.
• Able to be on-call 24/7 with support from ODR Clinical Supervisor and ODR Program Director.

Preferred Qualifications

• MSW, MFT, LPC or PsyD (supervision hours are available for this position).

Work Environment

Combination of field (may need to travel) and indoor office environment. On occasion walk or drive to different local sites. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor. May need to bend, stoop, twist and sit throughout the day.

Expected Behaviors of All Staff

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific and direct feedback.
• Create an environment where everyone is welcomed, valued and respected.
• Collaborate.

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• Telus Health Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More