Assistant Program Manager, Scattered Site Housing Program

About the role

CAMBA is a community organization providing over 180 integrated programs across New York City. Programs include education, youth development, family support, job training, health, housing, and legal services. CAMBA serves more than 72,000 individuals and families annually, with over 85% living in poverty.

Responsibilities

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Train staff in program responsibilities, processes, and procedures, and ensure all staff meet contract requirements.
• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
• Coordinate and supervise all day-to-day activities of direct reporting staff.
• Periodically observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Conduct weekly supervision for direct reporting staff.
• Communicate with peers in other CAMBA programs on issues related to client progress.
• Conduct face-to-face home visits with clients to provide services.
• Document all interactions with clients in the case records.
• Aid in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Confer with the Program Manager on programmatic and operational matters.
• Attend and represent the organization at staff, funder, and external agency meetings as required.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• Conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments as needed.
• Prescreen clients over the telephone for eligibility and schedule intake appointments as needed.
• Plan, coordinate, and facilitate social/peer support events, including group facilitation for clients as needed.
• Conduct annual mental health assessments of clients.
• Respond immediately to emergencies and inform supervisor.
• If in the event the program is understaffed, supervisors will take on the responsibilities and duties of the supervisees.
• Other duties as assigned.

Requirements

• Master’s Degree in Social Work or Mental Health Counseling required.
• Must possess or obtain New York State licensure (LMSW, LCSW, or LMHC) within 6 months of employment.
• Relevant experience as described above, preferably in a mid-sized (250+ employees) organization.
• Familiarity with counseling services.
• Excellent written & verbal communication skills.
• Computer literacy in Microsoft Office Suite.

Qualifications

• Bilingual in Spanish or Haitian Creole preferred.
• Experience working with people living with HIV/AIDS and related issues preferred.

Benefits

CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.