Program Manager - NYC SBS APEX Accelerator/MWBE Vendor Services

About the role

The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit seeks a Program Manager to oversee the daily activities of services focused on helping small businesses sell their goods or services to the government. This includes coordination between internal staff and partner organizations, coordinating technical assistance/direct customer service to small businesses and marketing of the program and other small business-related programs, attending, presenting and monitoring workshops, tracking success stories and vendor management.

Responsibilities

• Managing the administration and development new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and Agency partners
• Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program
• Overseeing program outreach and recruiting and to that end, development of marketing materials with marketing department
• Afford government agencies and prime contractors in researching small business databases for potential contracting opportunities
• Conduct research and make recommendations related to doing business with government agencies
• Conduct market research and develop marketing strategies/tactics related to government customers
• Conduct counseling sessions with business clients in ways to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc.
• Assist clients in researching potential contracting and subcontracting opportunities
• Advise clients on the registration and certification processes needed to do business with government
• Assist in the creation of strategies to acquire small business clients that includes retrieving information from traditional and web-based communications tools such as social media and email marketing campaigns
• Collect and interpret business profile and program process data to inform service and program improvement and decision making
• Afford development assessment tools, performance reports and surveys for programs
• Recommend new program development based on program observation, data analysis and research
• Conduct analysis to support program marketing, recruitment, and follow-up
• Manage a success story system, proactively collecting and organizing success stories from MWBEs who have won contracts as a result of the support of the unit
• Participate in special projects and other duties as needed

Requirements

Program Manager Associate (Vendor Services Associate): up to 2 years of full-time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities.
Program Manager (Vendor Service Representatives): 3+ of full-time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities.

Qualifications

• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above.

Preferred Skills

• Ability to use sound judgement and recommend appropriate action steps for small business growth
• Strong project management skills with the expertise to manage projects involving diverse stakeholders
• Customer service orientation and proficiency
• Ability to work well with others to achieve common goals
• Previous experience in program development including design, implementation and contract administration
• Proficiency with MS Word, Excel, PowerPoint, Visio, Project and Outlook with the ability to deliver flow charts, process flows and create presentations
• Foreign language skills a plus