Program Manager- Level 1 Care Management (Nashville, TN)
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only sections that have real specific content. The posting includes: Job Summary (maybe About the role). Responsibilities (detailed). Requirements (Essential Skills and Experience, Essential Requirements). There's also "ABOUT YOU |CORE SKILLS: Core Competencies" which could be Skills. Benefits section present. Pay and Schedule not present, so omit. Also maybe "Physical Demands And Work Environment" not a required heading; we could include under Requirements? But we only use allowed headings; we could include a section like "Physical Demands" but not in list; better to omit or incorporate into Requirements? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to those? Probably we should stick to those headings. So we can have About the role (job summary), Responsibilities, Requirements (maybe combine essential skills and experience + essential requirements), Skills (core competencies), Benefits. No Pay or Schedule.
We must preserve all substantive information, not invent or summarize away detail. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate like EEO etc. We need to strip out EEO statements, duplication, navigation, cookie, legal, etc. Also remove duplicated lines like "Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings." appears twice; we should keep only once? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Remove duplicated lines. So we need to deduplicate identical sentences. We'll need to produce a cleaned version.
Let's extract content.
First paragraph: "Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!"
That's about the organization; could be About the role? Actually About the role could be job summary. We'll put this as About the role? Might be better as About the role (company overview). The job summary is later: "Job Summary The Program Manager of Intensive Services provides leadership, supervision, and support to our Intensive care management services: PACT, CTT, CCFT, and ICC." So we can combine.
We need to avoid repeating job title as heading. So we will not have heading "Program Manager- Level 1 Care Management". We'll just have sections.
Let's list sections:
- About the role (or About MHC) – include organization description and job summary.
- Responsibilities – list bullet points.
- Requirements – include Essential Skills and Experience, Essential Requirements For The Position, maybe also Physical Demands? But Physical Demands is separate; we could include under Requirements as a subsection? But we only allowed headings; we could add a separate section "Physical Demands" but not in allowed list; maybe we can incorporate into Requirements as a paragraph. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples; we could also use other headings if needed? Safer to stick to those. So we can put Physical Demands under Requirements as a paragraph.
- Skills – core competencies list.
- Benefits – list.
We must not include Pay or Schedule.
Now need to format lists with - . For prose use
.
We must preserve all substantive information. Let's extract responsibilities bullet points.
Responsibilities section text:
"Position Responsibilities: Provide direct supervision to Care Management Supervisors for each Level 1 care management program at Metro Campus. Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits. Provide leadership, coaching, and support to all Level 1 care management teams across the agency.Monitor and ensure program protocols/policies and procedures are carried out. Conduct planning sessions and meetings with teams as required by the Agency and as needed. Promptly address team concerns and work to obtain resolution. Responsible for on-site consulting with Office Coordinator, Facility Administrator, and Care Managers as needed or assigned. Provide support and consultation for care managers with consumers in crisis situations. Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities. Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated. Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service. Ensure consumers are provided with efficient transitions within the Agency and in the community. Assist teams with referral and linkage to community resources and advocate for consumers when necessary. Meet regularly with Facility Administrator for supervision.Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings. Participate and facilitate in special staffings for Consumers as needed and/ or requested.Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings. Counsel care manager supervisors on performance and complete scheduled performance appraisals. Ensure care management staff complete scheduled performance appraisals distributed by Human Resources. Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.). Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner. Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual. Assist in the hiring of Care Management staff. Ensure timely and appropriate documentation as required by the Agency. Develop and maintain community relations through prompt follow-up with contacts. Team Leadership and Collaboration Other Responsibilities Ensure compliance with corporate training policies, safety regulations, and practice standards.Stay informed of industry trends, best practices, and advancements in education.Comply with all Corporate Compliance policies, practices and procedures.Responsible for attending all mandatory in-services, continuing education and annual health requirements.Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).Participate in proactive team efforts to achieve departmental and company goals.Perform other duties as assigned.Provide leadership to others through example and sharing of knowledge/skill.Follow all policies and procedures set by the Agency."
We need to deduplicate duplicate sentences: "Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings." appears twice. We'll keep one.
Also "Participate and facilitate in special staffings for Consumers as needed and/ or requested." appears once.
Now Requirements:
"Essential Skills and Experience: Master’s degree (M.A., M.S.) in a health-related field. Experience in a mental health setting preferred. Bachelor’s level in a health-related field with a minimum of 6 months care management team leader experience or 1+ years of care management tier experience. Excellent oral and written communication skillsExcellent organizational, critical thinking, interpersonal, and time management skillsAbility to work well independently and in a fast-paced environmentProficient in using relevant technology, including Microsoft Office Suite tools, Google Docs, and database systemsAbility to work with diverse personalities with a team-first mindsetAbility to build effective relationships with a variety of organizationsExcellent leadership, communication, and stakeholder engagement skills. Essential Requirements For The Position Valid Tennessee Driver’s LicenseAcceptable Motor Vehicle Report (MVR)Acceptable Criminal Background InvestigationCell Phone"
We need to separate items with punctuation; but we can keep as sentences.
Also "ABOUT YOU |CORE SKILLS: Core Competencies Leadership Skills Ability to lead by exampleAbility to make sound decisions quickly and decisivelyAbility to motivate staffAbility to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengthsIs cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful timesClearly and comfortable delegates tasks; broadly shares both responsibility and accountability Team Oriented Assist teammates as neededCreates and maintains a climate in which teammates want to do their bestCan quickly find common ground and solve problems for the good of the team Interpersonal Skills Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic Customer Service Internal & external customer service indicative of mutual respect & trust Joint Commission Competencies Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.Appropriate use of Therapeutic Options De-escalation and Restraint.Appropriate Triage Disposition for supported by clinically based rationale.Professional and complete communication and coordination of care.Appropriate use of Therapeutic Options De-escalation.Actively participates in consultation process.Maintain timely availability for calls through appropriate logging in and logging out.Establish further care by scheduling and completing follow up calls.Complete all clinical documentation in specified time periods.Complete all Crisis Management System documentation in a timely manner.Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.Demonstrates appropriate infection prevention and control through proper hand hygiene.Demonstrates evidenced informed practice related to substance use disorders.Demonstrates evidenced informed practice related to clinical care of children and youth."
We need to format as list items maybe.
Benefits list: "Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available: Medical Insurance/Prescription Drug Coverage Health Savings Account Dental Insurance Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts"
We should keep that.
Now we need to strip EEO etc: after benefits there is EEO statement; we remove.
Now produce HTML.
Structure:
About the role
... organization description + job summary ...
Responsibilities
- ...
...
Requirements
... essential skills and experience ...
... essential requirements ...
Physical demands: ... (we can include as paragraph)
Skills
- ...
...
Benefits
- ...
...
We must ensure no extra headings like Qualifications.
Now we need to write the content precisely, preserving details.
Let's craft About the role paragraph:
Combine the intro about MHC and job summary.
Text: "Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples; we could also use other headings if needed? Safer to stick to those. So we can put Physical Demands under Requirements as a paragraph.
- Skills – core competencies list.
- Benefits – list.
We must not include Pay or Schedule.
Now need to format lists with - . For prose use
.
We must preserve all substantive information. Let's extract responsibilities bullet points.
Responsibilities section text:
"Position Responsibilities: Provide direct supervision to Care Management Supervisors for each Level 1 care management program at Metro Campus. Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits. Provide leadership, coaching, and support to all Level 1 care management teams across the agency.Monitor and ensure program protocols/policies and procedures are carried out. Conduct planning sessions and meetings with teams as required by the Agency and as needed. Promptly address team concerns and work to obtain resolution. Responsible for on-site consulting with Office Coordinator, Facility Administrator, and Care Managers as needed or assigned. Provide support and consultation for care managers with consumers in crisis situations. Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities. Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated. Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service. Ensure consumers are provided with efficient transitions within the Agency and in the community. Assist teams with referral and linkage to community resources and advocate for consumers when necessary. Meet regularly with Facility Administrator for supervision.Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings. Participate and facilitate in special staffings for Consumers as needed and/ or requested.Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings. Counsel care manager supervisors on performance and complete scheduled performance appraisals. Ensure care management staff complete scheduled performance appraisals distributed by Human Resources. Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.). Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner. Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual. Assist in the hiring of Care Management staff. Ensure timely and appropriate documentation as required by the Agency. Develop and maintain community relations through prompt follow-up with contacts. Team Leadership and Collaboration Other Responsibilities Ensure compliance with corporate training policies, safety regulations, and practice standards.Stay informed of industry trends, best practices, and advancements in education.Comply with all Corporate Compliance policies, practices and procedures.Responsible for attending all mandatory in-services, continuing education and annual health requirements.Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).Participate in proactive team efforts to achieve departmental and company goals.Perform other duties as assigned.Provide leadership to others through example and sharing of knowledge/skill.Follow all policies and procedures set by the Agency."
We need to deduplicate duplicate sentences: "Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings." appears twice. We'll keep one.
Also "Participate and facilitate in special staffings for Consumers as needed and/ or requested." appears once.
Now Requirements:
"Essential Skills and Experience: Master’s degree (M.A., M.S.) in a health-related field. Experience in a mental health setting preferred. Bachelor’s level in a health-related field with a minimum of 6 months care management team leader experience or 1+ years of care management tier experience. Excellent oral and written communication skillsExcellent organizational, critical thinking, interpersonal, and time management skillsAbility to work well independently and in a fast-paced environmentProficient in using relevant technology, including Microsoft Office Suite tools, Google Docs, and database systemsAbility to work with diverse personalities with a team-first mindsetAbility to build effective relationships with a variety of organizationsExcellent leadership, communication, and stakeholder engagement skills. Essential Requirements For The Position Valid Tennessee Driver’s LicenseAcceptable Motor Vehicle Report (MVR)Acceptable Criminal Background InvestigationCell Phone"
We need to separate items with punctuation; but we can keep as sentences.
Also "ABOUT YOU |CORE SKILLS: Core Competencies Leadership Skills Ability to lead by exampleAbility to make sound decisions quickly and decisivelyAbility to motivate staffAbility to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengthsIs cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful timesClearly and comfortable delegates tasks; broadly shares both responsibility and accountability Team Oriented Assist teammates as neededCreates and maintains a climate in which teammates want to do their bestCan quickly find common ground and solve problems for the good of the team Interpersonal Skills Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic Customer Service Internal & external customer service indicative of mutual respect & trust Joint Commission Competencies Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.Appropriate use of Therapeutic Options De-escalation and Restraint.Appropriate Triage Disposition for supported by clinically based rationale.Professional and complete communication and coordination of care.Appropriate use of Therapeutic Options De-escalation.Actively participates in consultation process.Maintain timely availability for calls through appropriate logging in and logging out.Establish further care by scheduling and completing follow up calls.Complete all clinical documentation in specified time periods.Complete all Crisis Management System documentation in a timely manner.Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.Demonstrates appropriate infection prevention and control through proper hand hygiene.Demonstrates evidenced informed practice related to substance use disorders.Demonstrates evidenced informed practice related to clinical care of children and youth."
We need to format as list items maybe.
Benefits list: "Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available: Medical Insurance/Prescription Drug Coverage Health Savings Account Dental Insurance Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts"
We should keep that.
Now we need to strip EEO etc: after benefits there is EEO statement; we remove.
Now produce HTML.
Structure:
About the role
... organization description + job summary ...
Responsibilities
- ...
...
Requirements
... essential skills and experience ...
... essential requirements ...
Physical demands: ... (we can include as paragraph)
Skills
- ...
...
Benefits
- ...
...
We must ensure no extra headings like Qualifications.
Now we need to write the content precisely, preserving details.
Let's craft About the role paragraph:
Combine the intro about MHC and job summary.
Text: "Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent
. We must preserve all substantive information. Let's extract responsibilities bullet points. Responsibilities section text: "Position Responsibilities: Provide direct supervision to Care Management Supervisors for each Level 1 care management program at Metro Campus. Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits. Provide leadership, coaching, and support to all Level 1 care management teams across the agency.Monitor and ensure program protocols/policies and procedures are carried out. Conduct planning sessions and meetings with teams as required by the Agency and as needed. Promptly address team concerns and work to obtain resolution. Responsible for on-site consulting with Office Coordinator, Facility Administrator, and Care Managers as needed or assigned. Provide support and consultation for care managers with consumers in crisis situations. Ensure consumers are seen upon admission and discharge from the hospital, diversion services, or residential treatment facilities. Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated. Review care management documentation to ensure this documentation is individualized and meets consumer’s needs and shows medical necessity for continued service. Ensure consumers are provided with efficient transitions within the Agency and in the community. Assist teams with referral and linkage to community resources and advocate for consumers when necessary. Meet regularly with Facility Administrator for supervision.Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings. Participate and facilitate in special staffings for Consumers as needed and/ or requested.Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings. Counsel care manager supervisors on performance and complete scheduled performance appraisals. Ensure care management staff complete scheduled performance appraisals distributed by Human Resources. Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.). Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner. Interpret necessary agency reports, use them to monitor outcomes of assigned care managers as outlined in Agency policy and procedure manual. Assist in the hiring of Care Management staff. Ensure timely and appropriate documentation as required by the Agency. Develop and maintain community relations through prompt follow-up with contacts. Team Leadership and Collaboration Other Responsibilities Ensure compliance with corporate training policies, safety regulations, and practice standards.Stay informed of industry trends, best practices, and advancements in education.Comply with all Corporate Compliance policies, practices and procedures.Responsible for attending all mandatory in-services, continuing education and annual health requirements.Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director.Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator.Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).Participate in proactive team efforts to achieve departmental and company goals.Perform other duties as assigned.Provide leadership to others through example and sharing of knowledge/skill.Follow all policies and procedures set by the Agency." We need to deduplicate duplicate sentences: "Attend and facilitate team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings." appears twice. We'll keep one. Also "Participate and facilitate in special staffings for Consumers as needed and/ or requested." appears once. Now Requirements: "Essential Skills and Experience: Master’s degree (M.A., M.S.) in a health-related field. Experience in a mental health setting preferred. Bachelor’s level in a health-related field with a minimum of 6 months care management team leader experience or 1+ years of care management tier experience. Excellent oral and written communication skillsExcellent organizational, critical thinking, interpersonal, and time management skillsAbility to work well independently and in a fast-paced environmentProficient in using relevant technology, including Microsoft Office Suite tools, Google Docs, and database systemsAbility to work with diverse personalities with a team-first mindsetAbility to build effective relationships with a variety of organizationsExcellent leadership, communication, and stakeholder engagement skills. Essential Requirements For The Position Valid Tennessee Driver’s LicenseAcceptable Motor Vehicle Report (MVR)Acceptable Criminal Background InvestigationCell Phone" We need to separate items with punctuation; but we can keep as sentences. Also "ABOUT YOU |CORE SKILLS: Core Competencies Leadership Skills Ability to lead by exampleAbility to make sound decisions quickly and decisivelyAbility to motivate staffAbility to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengthsIs cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful timesClearly and comfortable delegates tasks; broadly shares both responsibility and accountability Team Oriented Assist teammates as neededCreates and maintains a climate in which teammates want to do their bestCan quickly find common ground and solve problems for the good of the team Interpersonal Skills Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic Customer Service Internal & external customer service indicative of mutual respect & trust Joint Commission Competencies Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.Appropriate use of Therapeutic Options De-escalation and Restraint.Appropriate Triage Disposition for supported by clinically based rationale.Professional and complete communication and coordination of care.Appropriate use of Therapeutic Options De-escalation.Actively participates in consultation process.Maintain timely availability for calls through appropriate logging in and logging out.Establish further care by scheduling and completing follow up calls.Complete all clinical documentation in specified time periods.Complete all Crisis Management System documentation in a timely manner.Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.Demonstrates appropriate infection prevention and control through proper hand hygiene.Demonstrates evidenced informed practice related to substance use disorders.Demonstrates evidenced informed practice related to clinical care of children and youth." We need to format as list items maybe. Benefits list: "Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available: Medical Insurance/Prescription Drug Coverage Health Savings Account Dental Insurance Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts" We should keep that. Now we need to strip EEO etc: after benefits there is EEO statement; we remove. Now produce HTML. Structure:
About the role
... organization description + job summary ...
Responsibilities
- ... ...
Requirements
... essential skills and experience ...
... essential requirements ...
Physical demands: ... (we can include as paragraph)
Skills
- ... ...
Benefits
- ... ...