Program Manager , Last Mile Launch

About the role

The Program Manager will drive end-to-end operational readiness for new launch sites within the Last Mile network. Responsibilities include orchestrating cross-functional launch activities, aligning stakeholders, implementing launch playbooks, and ensuring operational excellence through comprehensive testing and site validation protocols.

Responsibilities

• Orchestrating cross-functional launch activities and stakeholder alignment
• Owning the implementation of launch playbooks while ensuring operational excellence
• Serving as the dedicated launch liaison for site leadership teams
• Developing and executing customized readiness plans to guarantee successful Day 1 operations
• Tracking and completing critical pre-launch milestones according to established timelines and quality standards
• Combining strong project management capabilities with operational execution experience
• Driving alignment across various functions in fast-paced launch environments

Requirements

• 2+ years of program or project management experience
• 2+ years of defining and implementing process improvement initiatives using data and metrics
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Bachelor's degree

Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Skills

Superior stakeholder management skills and the ability to drive alignment across various functions are crucial for success in this role.

Benefits

Comprehensive benefits including health insurance, medical, dental, vision, prescription, Basic Life & AD&D insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Pay

Base salary range: $74,200.00 - $129,800.00 USD annually

Schedule

Up to 75% travel required