Program Manager Laboratory Quality and Compliance - Laboratory

About the Role

The Program Manager of Laboratory Quality and Compliance is responsible for maintaining compliance policies, executing compliance training and education, performing audits, investigating incidents, and providing reports on investigations. This role coordinates team efforts to establish and monitor customer relations, supports strategic planning and deployment initiatives, and assists in the development and monitoring of measurement systems evaluating organizational improvement. The Program Manager identifies opportunities to enhance services through technology, tools, and processes and provides recommendations to leadership. Additionally, this role supports the provision and coordination of Laboratory services and resources by monitoring metrics and goals, and collaborates with service line leaders to develop and implement action plans addressing performance variances, safety events, and regulatory concerns.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Supports a culture that recognizes quality assurance as an essential part of its operations.
• Provides coordination to various technical associates engaged in specified project activities.
• Assists in ensuring compliance with regulatory standards such as CAP, COLA, CLIA, TJC, DNV, as well as quality assurance/quality control practices and safety standards across CHRISTUS Health.
• Assists in the efforts of CHRISTUS Health Utilization Committee under the supervision of the System Laboratory Director.
• Monitors the Laboratory Quality/Compliance Dashboard for CHRISTUS Health under the supervision and direction of the System Laboratory Director.
• Works collaboratively with HR, Patient Safety, Epidemiology, Infection Control, and Risk Management to support compliance with related healthcare regulations.
• Supports these groups in ensuring Laboratory metrics, operations, and audits focus on high-value targets toward improving patient care.
• Assists in the evaluation, selection, and implementation of technology and management information systems to support patient care needs and appropriate utilization of resources.
• Assists with the implementation of system-wide initiatives and serves as a representative for Laboratory stakeholders.
• Collaborates with Laboratory Leaders across all ministries to identify opportunities for improvement that enhance processes, quality, patient safety, and financial stewardship.
• Supports the review of functional metrics, dashboards, strategies, and performance goals.
• Assesses compliance and effectiveness of policies and procedures upon implementation.
• Provides support, identification, participation, and mentoring of project teams related to governance and compliance.
• Assists in driving process improvement plans across Laboratory service lines.
• Acts as a liaison to other CHRISTUS Health departments.
• Develops and maintains cooperative working relationships with physicians and other service lines to gather and exchange information and implement solutions to problems.
• Assists in developing, reviewing, revising, submitting, and implementing policies, procedures, and objectives ensuring alignment with CHRISTUS Health core values, goals, and objectives.
• Makes recommendations to management on new processes, tools, techniques, or the development of new laboratory services.
• Assists in assessing the quality of services and supports continuous improvement activities according to prescribed quality assessment methods.
• Performs other related duties as assigned.

Requirements

• Bachelor's Degree in Medical Technology, Medical Laboratory Science, or equivalent degree required.
• Advanced knowledge of the healthcare industry is highly preferred.
• Deadline-oriented and able to multi-task.
• 4 years as a Medical Technologist, MLS, CLS, or equivalent required.
• 6 years or greater as a Medical Technologist, MLS, CLS, or equivalent preferred.
• Supervisory or management experience preferred.
• Multi-hospital system experience preferred.
• Background in Laboratory Quality and Regulatory Compliance preferred.

Qualifications

• Active MLS certification from ASCP required.

Schedule

8 AM - 5 PM, Monday-Friday

Work Type

Full Time