PROGRAM MANAGER, Interoperability (CA)

About the role

The Program Manager oversees and optimizes OCHIN’s systems, processes, initiatives, and tools to support the success of our members. This role leads strategic programs, focusing on equitable clinical, financial, and operational outcomes for health care organizations (HCO).

Responsibilities

• Lead design and execution of program activities, ensuring timely delivery and strategic alignment, and driving organizational goals and measurable outcomes
• Build and maintain strong relationships with internal teams, leadership, and external partners to foster collaboration and drive performance
• Deploy digital health tools, including remote patient monitoring and patient-facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration
• Leverage data and analytics to drive decision-making, continuous improvement, and development of program or product roadmaps
• Serve as the primary point of contact for program communications; provide regular updates on roadmap, progress, outcomes, and key metrics, including presentations and training
• Identify opportunities to improve adoption, implementation, and optimization of tools, technologies, and processes
• Act as a change agent to promote a health center-centric culture to support HCO transformation
• Stay current on industry trends, regulatory requirements, adult learning strategies, and relevant program knowledge
• Maintain awareness of OCHIN services and solutions through engagement in internal-facing cross-functional meetings and external-facing workgroups
• Communicate regularly with HCOs, including status updates, to ensure program deliverables are meeting timelines, data requirements, other elements as necessary

Requirements

• Bachelor's degree in program/project management or related field, master's preferred
• Experience working with health care systems, patient portals, telehealth, e-consults, and/or remote patient monitoring technology required; experience with Epic functionality preferred
• Knowledge of healthcare data, reporting, and analysis required; familiarity with advanced primary care concepts, chronic disease management, clinical quality metrics (e.g. UDS, HEDIS, NCQA or NQF metrics, and FQHC/safety net clinics is preferred)
• Have at least 3 years' experience/knowledge of Interoperability landscape (which includes understanding of frameworks, networks, and workflows)
• Demonstrated ability to drive execution on multi-disciplinary projects, with the ability to motivate and guide cross-functional stakeholders. Strong communication skills with the ability to engage a wide range of roles (written and verbal); ability to manage multiple projects simultaneously; strong project management skills, with experience managing complex, multi-stakeholder healthcare projects, including in virtual environments
• Strong analytical and problem-solving skills to support strategic decision-making
• Strong experience in a telecommuter role required, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus

Qualifications

Strong experience in a telecommuter role required, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus.

Skills

Strong communication skills with the ability to engage a wide range of roles (written and verbal); ability to manage multiple projects simultaneously; strong project management skills, with experience managing complex, multi-stakeholder healthcare projects, including in virtual environments

Benefits

Comprehensive range of benefits available. Details can be found on OCHIN’s career page: https://ochin.org/career

Pay

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Schedule

This role requires a virtual home-office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Physical Requirements/Work Environment

Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action. Reading, speaking, writing, and understanding English. While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms. This position requires a virtual home-office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. Work Location and Travel Requirements: OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are: Ability to work independently and efficiently from a home office environment High Speed Internet Service It is a requirement that employees work in a distraction free workplace Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN (OR) Travel may be required nationally based on business requirements for OCHIN We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

Covid-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.