Program Manager - INTERNAL CANDIDATES ONLY

Position Summary

The Program Manager oversees and coordinates activities and programming for Healthcare and Assisted Living, including meaningful small‑group programs designed to promote resident engagement, socialization, cognitive stimulation, independence, and overall quality of life for Independent Living residents living with cognitive impairment. The role works closely with residents and their families to understand individual interests, abilities, preferences, and needs, and participates in care‑plan meetings while collaborating with Social Work, Nursing, Therapy, Dining, and other departments to provide person‑centered support and meaningful opportunities.

Responsibilities

• Supports the Mission, Vision and Values of LifeSpire of Virginia.
• Works with the Resident Council for resident feedback and input.
• Implements and/or oversees activities and programming for Healthcare and Assisted Living.
• Develops and leads meaningful small‑group programming based on residents’ interests and abilities.
• Works closely with residents and their families to identify preferences and opportunities for meaningful engagement.
• Participates in care‑plan meetings and provides activity‑related information and updates.
• Ensures interdepartmental coordination of all activities and events.
• Maintains oversight of the room‑reservation calendar for all activity spaces.
• Recruits, trains, supervises, and supports activity assistants.
• Completes performance evaluations and corrective actions as needed for activity assistants.
• Manages PTO requests, schedules, and budgeted hours for Assisted Living and Healthcare activity assistants.
• Ensures adequate activity coverage and programming throughout the week for Assisted Living, Healthcare, and small‑group sessions.
• Coordinates special events and resident‑centered programs.
• Communicates with residents/families regularly via email, newsletter, phone, and in‑person regarding activity participation.
• Monitors participation and adjusts programming as residents’ needs change.
• Attends meetings as required to meet regulatory and organizational compliance.
• Participates in leadership meetings and trainings.
• Maintains accurate activity documentation and supports person‑centered care planning.
• Consults with the Cornerstone Leader regarding activities and programming as needed.
• Participates in program planning with Resident Services and all levels of care.
• Reconciles credit‑card account monthly and manages purchases of programming supplies and equipment.
• Drives or arranges for a driver of the passenger bus as needed.
• Performs other duties as assigned in a prompt and cooperative manner.
• Follows all HR policies and procedures outlined in the Team Member handbook.
• Maintains thorough job knowledge of job description, Residents’ Rights, Fire and Disaster Plan, and problem‑solving procedures.

Requirements

• At least 1 year of experience in a social or recreational program within the last 5 years.
• Be at least eighteen (18) years of age with a High School diploma or GED.
• Hold a Commercial Driver’s License (CDL) within 6 months of hire.
• Pass a DOT physical exam annually and meet the Community Driving Policy requirements.
• Ability to operate an 18‑passenger resident bus when necessary, during trips/outings.
• Strong organizational and social skills.
• Ability to establish good rapport with senior adults.
• Ability to work independently.
• Previous computer experience and skills.
• Previous experience in senior‑living activities.
• Effective communication with residents, families, and staff.
• Preferred: Bachelor’s Degree in Therapeutic Recreation or a related field.
• Preferred: Proficiency in desktop publishing or similar software for designing and preparing facility newsletters.

Key Competencies

• Service Orientation
• Strives for Results
• Builds and Maintains Positive Relationships
• Demonstrates Commitment to Work
• Creative and Critical Problem Solving
• Acts with Integrity
• Functional Expertise – Quality of Work

Work Schedule and Environment

• Some evening, weekend, and holiday hours required as activity schedule dictates.
• Work performed in both indoor and outdoor environments.
• May be exposed to dust, fumes, odors, water, and occasional noise.
• Must tolerate weather variations, including hot, cold, wet, and humid conditions.