Program Manager, Integrated Product Support

Duties and Responsibilities

• Own both the back-end and front-end development of AI systems, current architecture, and products, while spearheading new use cases across the organization.
• Build and deploy multi-agent design systems capable of autonomous tool use, including function calling via API integration to interact with users and perform tasks independently.
• Create, enhance, serve, and scale data pipelines and models to ensure consistent stream of data flow through the system and products per specific use cases.
• Ensure the scalability and reliability of current and future systems by implementing robust CI/CD pipelines, monitoring solutions, and alerting systems.
• Enforce security standards as well as other data regulation compliances across all AI systems and data handling processes.
• Stay up to date on emerging trends and technologies to ensure the organization adapts quickly within a rapidly changing environment.
• Manage all phases of one or more programs from conceptualization through completion, including acquisition, planning, and managing technical performance to ensure quality, business, and financial objectives are attained.
• Develop and coordinate program plans or delivery methods which usually serve a single customer.
• Participate with technical staff and/or IPS executive management to develop and implement current, annual, and long-term technical, schedule, quality, business, and financial objectives for the program(s).
• Interact with internal and external representatives at various levels concerning resolution of technical and scheduling issues.
• Act as primary contact for program issues.
• Influence, and coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract(s).
• Influence contract acquisitions, negotiations and modifications.

Qualifications

• Typically requires a Bachelors, Masters or PhD in engineering, science or a related technical field as well as thirteen or more years of progressively complex program administration experience.
• May substitute equivalent experience in lieu of education.
• Demonstrates extensive technical expertise and application of program management principles, concepts, and practice as well as program management and leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones.
• Must be able to develop solutions to problems that require coordination of technologies across program requirements.
• Strong communication, leadership, presentation, and interpersonal skills are required to enable an effective interface with other departments, all levels of management, professional and support staff, customers, potential customers, and government representatives.