Program Manager - Installation Support

About the role

The Program Manager is a member of the NACC team and serves as the primary program coordination lead for a strategic customer account. The role is responsible for planning, coordinating, and driving execution of complex equipment installation, start-up, upgrade, and service delivery activities. The position focuses on cross-functional coordination, customer communication, schedule management, risk mitigation, and successful product deployment rather than direct people management. Job location: Austin, TX (on-site).

Responsibilities

• Communicate account-specific installation and deployment schedules, resource requirements, logistics readiness, customer commitments, and milestone execution across service, engineering, manufacturing, and supply chain organizations.
• Monitor program progress and communicate status, risks, issues, action items, mitigation plans, and key deliverables to customer and internal stakeholders.
• Lead large-account installation and deployment programs to achieve on-time customer acceptance, successful system start-up, and operational readiness through effective coordination of cross-functional workstreams and stakeholder expectations.
• Ensure alignment between customer schedules and product delivery commitments.
• Coordinate installation, commissioning, and customer acceptance activities with Installation Manager and customer contacts.
• Drive issue resolution, escalation management, and risk mitigation.
• Provide program governance, milestone tracking, and executive status reporting.
• Support successful execution of high-visibility customer programs.

Requirements

You will have qualified to degree level or equivalent experience and prior semiconductor industry experience.

• Prior experience coordinating complex semiconductor equipment installations, customer deployments, program management in a field environment.
• Highly collaborative with demonstrated ability to coordinate across engineering, service, manufacturing, logistics, and customer organizations.
• Ability to analyse information, identify key issues, and report clearly and accurately in verbal or written format.
• Technically minded, able to quickly grasp concepts and relevant factors in areas outside own prior experience.
• Ability to deliver to tight deadlines on multiple concurrent projects.
• High level of proficiency in Microsoft Office, including Microsoft Project using Office 365.
• Personal composure under pressure and experience of operating under challenging circumstances.
• Flexible working approach.
• Proficient in English.

Benefits

• Health and wellness programs
• Retirement savings (401k plan with matching)
• Employee assistance
• Paid family leave, health paternity/maternity leave
• Many other benefits for a healthy work‑life balance
• Access to global training, mentorship, and career progression pathways
• Individual learning opportunities, worldwide job opportunities, or technical training from the academy