Program Manager, In-house Performance Creative

Role

We’re looking for a Program Manager, In-house Performance Creative to build the operating system for high-velocity creative testing across paid growth. This person will sit at the center of creative production, paid media strategy, and performance analytics, making sure the team can move fast, learn quickly, and scale creative that drives efficient growth.

What You’ll Own

• Performance creative operating system. Build the intake, briefing, production, feedback, delivery, and reporting process that helps the team increase creative testing volume.

• Creative testing roadmap. Work with ACD, Paid and Paid Creative Strategist to define the testing roadmap and priorities for the team. Own the production calendar, making sure the team is testing the highest-impact ideas first and cutting what isn’t worth the resources.

• Resourcing and agency capacity. Evaluate new agencies, production partners, and vendor models to make sure the team has the right capacity and capabilities as creative volume scales. Build the operating model for when to use in-house resources, when to bring in external support, and how to hold partners accountable to speed, quality, and performance.

• Editor enablement and asset coordination. Ensure editors have the clips and source material they need to move quickly, partnering with Influencer and Marketing teams to source, organize, secure talent rights, and build up a library of great content.

• Tooling, AI, and automation. Assess and implement new creative, AI, production, and measurement tools that help the team produce higher-volume, higher-performing creative without adding unnecessary process or slowing down testing.

• Cross-functional visibility and alignment. Create visibility for leadership and cross-functional partners by sharing clear updates on what’s in flight, what’s blocked, what’s working, and what we’re learning.

• Creative quality at speed. Help the team raise the creative bar without slowing down, balancing speed, quality, and performance outcomes.

People Who Do Well at Whatnot

• Comfortable figuring things out as they go
• Biased toward action
• Genuinely curious about what they’re building

Requirements

• 6+ years of experience in creative operations, performance marketing operations, production, or program management at a high-growth consumer company
• Direct paid creative ops experience is a plus, but strong operational and analytical judgment matter most
• A track record of building systems that scale
• Strong performance creative fluency
• Strong prioritization and project management instincts
• Clear communication
• Comfort with ambiguity and speed
• Low ego and strong team instincts
• Genuine curiosity about Whatnot’s product and community

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance to dogfood the app
• All Whatnauts are expected to develop a deep understanding of our product
• Compensation Range: $158K - $175K