Program Manager II , Operations Engagement (OE), Whole Foods Market's Worldwide Grocery Stores (WWGS)

About the role

As a Program Manager II on the OE team, you will own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners. You will hold yourself and others accountable to measurable outcomes, operating with urgency and a high bar for quality.

Key job responsibilities

• Own and deliver operations engagement programs that drive measurable impact to store profitability, labor efficiency, and customer experience metrics
• Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
• Design and deliver acumen training programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization
• Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree, Operations Management, or related field
• 3+ years of experience in retail operations, program management, or a related discipline with demonstrated business results
• Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions
• Proven track record of managing cross-functional projects from initiation through delivery
• Ability to operate independently and deliver results in ambiguous, fast-paced environments
• Strong written and verbal communication skills with the ability to present to senior leadership

Preferred Qualifications

• Whole Foods Market operations experience strongly preferred
• Experience implementing AI tools, automation solutions, or machine learning applications in a retail or operations context
• Change management expertise with a track record of driving adoption across large, distributed teams
• Experience influencing senior stakeholders across multiple organizations without direct authority
• Team development and mentoring experience, with a passion for building organizational capability
• Track record of creating scalable operational capabilities that outlast individual contributors