Program Manager II , Operations Engagement (OE), Whole Foods Market's Worldwide Grocery Stores (WWGS)

About the role

We deliver an excellent customer experience by building confident and capable retail leaders through business acumen training, operational store support, and labor and scheduling optimization insights—empowering operators to make informed decisions that drive success across WWGS.

Responsibilities

• Own and deliver operations engagement programs that drive measurable impact to store profitability, labor efficiency, and customer experience metrics
• Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
• Design and deliver acumen training programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization
• Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support

Requirements

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree, Operations Management, or related field
• 3+ years of experience in retail operations, program management, or a related discipline with demonstrated business results
• Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions
• Proven track record of managing cross-functional projects from initiation through delivery
• Ability to operate independently and deliver results in ambiguous, fast-paced environments
• Strong written and verbal communication skills with the ability to present to senior leadership

Qualifications

• Whole Foods Market operations experience strongly preferred
• Experience implementing AI tools, automation solutions, or machine learning applications in a retail or operations context
• Change management expertise with a track record of driving adoption across large, distributed teams
• Experience influencing senior stakeholders across multiple organizations without direct authority
• Team development and mentoring experience, with a passion for building organizational capability
• Track record of creating scalable operational capabilities that outlast individual contributors

Skills

• Strategic thinking
• Hands-on execution
• Data analysis and visualization
• AI-powered diagnostics
• Operational fluency
• Customer service
• Project management
• Change management

Benefits

• Comprehensive benefits including medical, dental, vision, prescription, life insurance, EAP, mental health support, and more
• 401(k) matching
• Paid time off
• Parental leave

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

Schedule

Full-time position.