Program Manager II , Operations Engagement (OE), Whole Foods Market's Worldwide Grocery Stores (WWGS)
About the role
As a Program Manager II on the OE team, you will own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners. You will hold yourself and others accountable to measurable outcomes, operating with urgency and a high bar for quality. This role blends strategic thinking with hands-on execution.
Responsibilities
- Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance
- Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
- Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
- Design and deliver acumen training programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers
- Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization
- Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support
Requirements
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree, Operations Management, or related field
- 3+ years of experience in retail operations, program management, or a related discipline with demonstrated business results
- Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions
- Proven track record of managing cross-functional projects from initiation through delivery
- Ability to operate independently and deliver results in ambiguous, fast-paced environments
- Strong written and verbal communication skills with the ability to present to senior leadership
Qualifications
- Whole Foods Market operations experience strongly preferred
- Experience implementing AI tools, automation solutions, or machine learning applications in a retail or operations context
- Change management expertise with a track record of driving adoption across large, distributed teams
- Experience influencing senior stakeholders across multiple organizations without direct authority
- Team development and mentoring experience, with a passion for building organizational capability
- Track record of creating scalable operational capabilities that outlast individual contributors
Skills
- Strategic thinking
- Data analysis and visualization
- AI-powered diagnostics
- Collaboration with cross-functional partners
- Project management
- Leadership and decision-making
Benefits
- Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).
Schedule
Work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies.